JEN Penang Georgetown by Shangri-La
About JEN Penang Georgetown by Shangri-La
JEN Penang Georgetown by Shangri-La is located in the heart of the UNESCO World Heritage Site of Georgetown, next to the KOMTAR building, 1st Avenue Shopping Mall and Prangin Mall. It offers an outdoor swimming pool and guests can enjoy meals at the in-house restaurant or have a drink at the bar. Free WiFi is available throughout the property. It is 1640 feet to 5D Interactive World, while Upside Down Museum and Dark Mansion - 3D Glow In The Dark Museum are within 1969 feet of the property. Penang International Airport is 11 mi away. Rooms and suites at JEN Penang Georgetown by Shangri-La feature modern Malaysian décor. Large bay windows provide views of the city. Each room is equipped with a cable TV and safety deposit box. Guests can approach the 24-hour front desk for tour arrangements, ticketing and concierge services. For relaxation, guests can make use of the sauna and steam room. The 24-hour health club features of modern equipment. Other facilities include a salon and business center. Buffet breakfast is available at the hotel. Cafe Jen's menu consists of international dishes with local influences. Light meals and refreshments are served at the Lobby Lounge.
Amenities
- 24-hour front desk
- Meeting space
- Fitness center
- On-site dining
- Bar / lounge
- Café / coffee shop
- Breakfast available
- Business center
- Express check-in / check-out
- Concierge
- Dry cleaning
- Self-service laundry
- Luggage storage
- Multilingual staff
- In-room refrigerator
- Pool
- Spa / sauna
- Family friendly
- Wheelchair accessible
- Airport shuttle
- Smoke-free property
- Air conditioning
- Elevator
- In-room safe
Reviews
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Everything
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Location and staff
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Location is fantastic, room ok but only provide hand shower without head shower with this 4 star hotel. No face towel provided ,so far so good. The staffs in the concierge areas very helpful. Very attentive. I have to mention Mr Ramli and Rasli. So friendly answer all the question I needed. I am here special thank to the receptionist Ms Lalina. The customer service she had provided exceptional. Very attentive. I l had left my iPad from other hotel. My husband from overseas to ring. She was the one answered and follow up my parcel make sure I received. I am here the express my appreciation from her and the team from concierge do a very exceptional job. I think may be a suggestion. Probably need to employ a receptionist speak Chinese. I am sure Chinese market getting bigger and one of the client struggling to understand the receptionist get her to sign. I have to step in to translate. I did ask the receptionist if these people u able to understand. Where’s they can get help. She replies. They needs to speak English that all. Surprising the answer.
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Rooms
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Nothing in particular
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Like the location and the breakfast and the comfy bed. Nothing
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well regarded for its spacious, modern rooms, excellent central location, and a solid, guest‑favourite breakfast offering—making it a very practical and comfortable choice for both leisure and business travelers visiting Penang. Seeking boutique charm, ultra‑luxury rooms, or a resort feel may prefer alternatives in Batu Ferringhi or heritage hotels elsewhere in Georgetown. The swimming pool is relatively small for a city hotel, adequate for a dip but not for lounging long periods.
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Its good location. And good value for money. Rooms are big. Its okay. House keeping services needs improvement They have a sign that says if we would like to change our sheets place the card on the bed. We noticed that they just make the bed and don’t change the sheets. Same goes to towels. We stayed there total of 4 days and only once they changed towels. Which was a major put off. Other than that okay.
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Location was excellent. Walking distance away from many amazing restaurants and tourist destinations. 12pm check out time was great as well. The phone in our room didn’t work. When asking the front desk for things and telling them about our phone not working, they just told us to press certain buttons which didn’t resolve the issue. Our room key stopped working on our check out day around 11:30am even though check out time was 12pm. We had to go to the reception to reactivate the card but the staff didn’t even apologize or acknowledge the inconvenience. Loud neighbors running around on the floor with kids screaming on the floor when exiting the elevators. Pool closes early at 7pm but nobody notified us of amenity hour during check in. Water bottles aren’t replenished everyday. Water pressure at shower is really poor and we asked to fix it when we were out for the day and service never left a note or anything that tells us whether they have come to inspect. Water pressure never improved
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One of the busiest hotels we stayed at. Staff were friendly and professional, location was good. Room was spacious, the doors had a slow close mechanism which adds immense value to the stay The need to use your keycard to go down to reception was ridiculous, need to change that. Could get noisy as it is a very busy hotel Room are outdated and the bathrooms are in dire need of renovating People stood outside the main entrance smoking is very unpleasant.
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Nice pool and gym facilities. Location was great- next to old town and a mall nearby with many restaurants. -
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The Staff on registration. It takes soo long for registration process, not quite solutive, its more 30 minutes to finish for us getting the room key..Makes us bad mood, cause already tired after a long journey to the hotel.
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Good location. Clean room and good services.
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Everyone was helpful and attentive at all times. Water pressure was a bit weak mostly. But otherwise that’s it.
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Location
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I like location, call Grab is a bit far away and wait for long.
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Great location Nothing
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Nons
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Disappointed that the shower gel and shampoo were not replenished for the entire stay. We stayed 4 days 3 nights, cleaned the room but never replenish shower gel and shampoo.
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Nothing There are lot of hair in bathroom.
