Hotel Topazz & Lamée
About Hotel Topazz & Lamée
Located in the heart of the city, 656 feet from Saint Stephen’s Cathedral and close to Vienna's exclusive shopping streets, Hotel Topazz & Lamée offers modern design and free high-speed WiFi access. The property consists of 2 hotels across the road from one another. The nonsmoking rooms are decorated in an exclusive style and furnished with custom-made furniture. The modern and spacious bathrooms are equipped with mahogany and marble elements. A TV with satellite and Sky channels is a further feature, and a mini-bar is also available in each room (at a surcharge). Some rooms have divan windows that invite to relax and offer a unique views of the city, while some rooms also have a balcony. Breakfast is served in Hotel Topazz. There is also a restaurant on the ground floor of Hotel Lamée. Vienna’s main attractions, including Hofburg and Vienna State Opera, are all within a 10-minute walk. Schwedenplatz, which offers connections to many tram lines and the U1 and U4 underground lines, is 1312 feet away.
Amenities
- On-site parking
- 24-hour front desk
- Meeting space
- On-site dining
- Valet parking
- Bar / lounge
- Café / coffee shop
- Breakfast available
- Business center
- Express check-in / check-out
- Concierge
- Dry cleaning
- Self-service laundry
- Luggage storage
- Multilingual staff
- Spa / sauna
- Wheelchair accessible
- Airport shuttle
- Smoke-free property
- Air conditioning
- Elevator
- In-room safe
Reviews
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Exceptional
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Very good
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Superb
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Very good
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Exceptional
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First of all, I would like to give a very special thank you to Abdullah at the reception. He was absolutely wonderful — incredibly welcoming, attentive, kind and genuinely caring. His hospitality feels completely natural and comes from the heart. People like Abdullah are what make you remember a hotel and want to return. His warmth, professionalism and personal approach made our stay feel truly special and created a real sense of attachment to this place. The hotel itself is beautiful, with an excellent location, elegant interiors and a lovely atmosphere. Everything was wonderful, but the exceptional staff is what really makes this hotel stand out. One of the best hotel experiences I have had. I would happily come back again and again. Highly recommended!
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Exceptional
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Good
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The position was good. The staff were friendly but not professional. And I didn’t like the room they gave us: it was not that I chose.
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Exceptional
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We like the staff and send them my sincere appreciation. we also liked the location, the rooms, and absolutely the rooftop. A five-star hotel must have room service! I also didn't like the fact that the toilets lack shattafs
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The room was with concrete column inside which is showing bad design It is in the center
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Beautiful decor and friendly staff, perfect location!
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Superb
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Super location, nice rooms, very friendly staff Had to ask - three times - to get the room cleaned
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At a first glance all was right , but we noticed that every thing was dirty .tables , floors , the bathroom, we stayed fur 6 days , after 3 nights we asked for house cleaning they just changed the towels , no bed linen , you can write your name on the night tables , disgusting floors , never seen worse . Just the location , front desk staff were adequate.
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We had a wonderful experience at Hotel Topazz & Lamée. The hotel is of a very high standard, and we thoroughly enjoyed our stay. Misleading Breakfast Info: Booking.com listed breakfast hours but did not mention it wasn't included. We discovered upon arrival that it comes at a high additional cost of €132 for our family. Bathroom Odor: There was a strong smell of urine in the bathroom, which was very hard to ventilate since it is an internal room. Security & Service Unresponsiveness: Our room door was left completely open by the cleaning staff for two consecutive days, apparently due to an issue with the carpet height. I contacted customer service via Booking on both evenings asking them to check the security cameras. They only replied 3 days later, telling me to speak to the local staff. The reception had no idea about the issue but promised to take care of it. Elevator Delays: The hotel has only one elevator. Since the rooftop is a popular spot for outside visitors, it caused constant and frustrating wait times.
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Lication and the room No espresso coffee mashine and no free botle of water like in every 5 star hotel
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Exceptional
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Location is very good - central Hotel is outdated. It is advertised as a 5 star hotel but it functions like a 2 star. Reception, housekeeping and maintenance are doing a poor job.
