The Ritz-Carlton, Bali

The toilets throughout the resort don’t flush well enough :)

Everything but most of all the hard working staff that truly went out of their way at every opportunity to go above and beyond and serve with kindness and sincerity. The beachfront is stunning. The grounds are maintained with the highest level of care and consideration. The food is exceptional at Senses and is a must add on for the stay for the buffet it is truly like no other. Bejana is my fave for dinner location. Breezes lounge is a stunning view and exceptional drinks. The spa made me feel such deep gratitude for my life. The ladies on the beach clean the plastic and refuse all day and groom the beach so beautifully with such care and dedication. Absolutely nothing.

Exceptional service, breathtaking view and direct access to the beach Nothing!

The calm, serene ambience and the awesome staff Some elements of breakfast service in need of a serious review

The room is old, peeling and not well cleaned, also it’s humid and cold even I turn if the AC.

Everything One day pool service

Great facilities, not too busy at the pool due to private villas and lagoon access. Plenty of beds, beautiful gardens, huge room and amazing staff. Neck ache from pillows (no support) and restaurants expensive. Rubbish on the beach, although staff are employed to remove this.

Unfortunately, our first dinner at Missoni Beach Club did not meet our expectations. The service appeared to lack coordination and teamwork. For instance, the hostess asked about any food allergies upon arrival, but the same question was repeated by another server shortly afterward. Additionally, three different staff members came to inform us about the last order timing, which felt unnecessary and uncoordinated. There were also instances where staff seemed unaware of the status of our meal. One server cleared our appetizers and offered dessert without realizing that our main course had not yet been served. Overall, the dining experience felt disorganized and fell short of the standard we anticipated. What disappointed us most was that the manager appeared to visit and check on almost every table throughout the evening, yet despite spending nearly three hours in the restaurant, our table was never approached for a quality check or feedback. Furthermore, we experienced similar issues during breakfast at Senses Restaurant. On two separate occasions, the hostess took our coffee order while escorting us to our table, yet the coffee was never served before we left. We eventually had to find a server ourselves and place the order again. In addition, all iced coffees were served in highball glasses without straws. While this may seem like a minor detail, it was surprising and inconvenient, especially as we had to request straws every single time. We also noticed the same issue affecting many other tables. The breakfast service lacked structure and attentiveness. There did not appear to be dedicated servers assigned to specific sections, resulting in inconsistent service throughout the restaurant. Tables often remained cluttered with used plates and glasses for extended periods and were not cleared promptly. Most concerning was the lack of engagement from both staff and management.

Breakfast get from us acceptable, everything else was a nightmare Need to start by giving feedback on the pizza served at the pool area. Maybe one of the worst pizzas we ever had. The vibe is super stressful and not relaxing at all. Too many people, kids running around and why on earth do every staff member need to say good morning / evening / afternoon, it doesn’t give the personal chill vibe. It gives you the feeling that say it because they are trained to do it. Stop with this routine!

The rooms are specious / clean / and so comfortable Far from main activities like mountains and all

Location is Ok! Staff is terrible, AC wasn’t working, staff didn’t arrange the flowers and the dinner that was asked before arrival, bad WiFi, DO NOT GO! Terrible experience! That was not a ritz Carlton experience

Everything They made us wait in a queue to get into the breakfast !!!

Looking out of the room from above your garden just looked like a forest too much tall trees and couldn't see the garden the shower is not like a 5 star hotel. Very soft

Amazing Perfect

The property was incredibly stunning. I couldn’t believe anything in there. Specially the pool design it’s fantastic.

The pool and beach felt tired and restaurants lacked atmosphere in the evening

That was one of the best ritz hotel. The ritz never disappoints

The staff in the gym were amazing, they went above and beyond. The spa, jacuzzi and red light sauna were amazing. The location was really lovely. The staff in the breakfast room were terrible. They continuously asked for your room number and treated everyone like they were thieves about to steal food. They were not warm or inviting and they weren't helpful. They harassed me constantly for my room number which made me feel terrible and uncomfortable. I let them know they had a large deposit from my credit card so if they left they could always use that. I dreaded going to eat there and would not have had I been staying with my friends

No

Large comfortable rooms, elaborate landscaping, exceptional staff, great cuisine The resort consists of numerous buildings connected by winding concrete paths. While these could be nice and scenic when the weather is dry, they make it difficult to go anywhere (restaurants, gym, pool, etc.) during the rainy season. The staff go out of their way to help with umbrellas and buggy transportation but every time you want to go somewhere out of your room you have to plan in order to minimize getting wet.