Hotel Roemer

I was very disappointed with the cleanliness and housekeeping during my three-night stay. Upon arrival, my room had clearly not been properly cleaned, with two receipts on the floor that did not belong to me and hair on the bed. I immediately reported this to reception and was assured that the room would be thoroughly cleaned the following day. However, when I returned that evening, the room had not been cleaned at all, and the same receipts were still on the floor. I was then told that housekeeping had already left and that nothing could be done until the following morning. As a result, I spent my trip in a room that had not been properly cleaned, despite reporting the issue and being explicitly assured that it would be resolved. This was highly disappointing and significantly below the basic standard of cleanliness and service I would expect from a hotel.

The hotel is in great location: quiet streets and a five minute walk from the hustle bustle of Leidseplein, with easy access to trams and busses. The room was spacious, we had a nice view. There’s an elevator, and there was air conditioning which were important in this summer’s heat wave. Very Clean. Big comfortable beds. The staff was super friendly and helpful. There was no where to hang towels in the bathroom. The glass door on the shower was not floor-to-ceiling and shower water flowed out onto the bathroom floor. In general the bathroom seemed a bit ‘tired’ and could be renovated/refreshed to match the rest of the wonderful experience there.

Well priced at the last minute Elevator was slow

Breakfast, breakfast, breakfast!

We loved the building, room, lobby. Very clean. Lots of towels. Coffee and tea w/ creamer and sugar so you don't have to rush out for it (this is not the norm in NL, we found). Location next to park, trams, and rental bikes was perfect. Rugs could be steam cleaned inside the room.

The location was handy for many of the museums and was peaceful and pretty. The room was a good size.

Great location on a quiet street. The duvet cover was a little too heavy. The air conditioning worked fine but with covers on it was too warm and without the covers too cool. Otherwise the bad was comfortable

It was in a good location close to amenities I was in the basement room which was smelly and damp. There were lots of marks on the floor and stains on bathroom

Staff was incredible. The room was spacious enough for an 18-year-old and a grandmother who needed some privacy. The hotel is incredibly well located, and easy to access from tram, taxi, or foot. I will stay there again. Nothing really.

Noisy air con, , nothing but towels in bathroom , pretty basic

Property was beautiful and suspicious. Conveniently located steps away from the Leidseplein station, Vondelpark, Rijksmuseum and Van Gogh Museum.

Too old facilities! carpets in the rooms :/

Window view blocked due to balcony construction. Bathtub drain was broken but still could use it

Location was good. Expensive. The bathroom was ugly and needs some serious updating. They need showers instead of having to climb into a big bathtub.

Location is nice, the bed is comfy and the staff is nice, smiling and helpful. Rooms are big enough. They were helpful in letting my ESA staying with me, respect for this. Everything else! From the entrance some dirty old carpets are ‘greating’ you. All is so old you cannot imagine. The bathroom tiles stained everywhere, sheets had holes in them, windows cannot open so no fresh air, we had no maid service. I honestly never stayed in a hotel so ugly. I have no idea how it can hold 4 stars, it should be closed for renovation asap. Value for money, disaster.

Property location is great. There was no heat in the bathroom with evenings being 40F that was uncomfortable. Construction crews were working on the balcony outside our room beginning at 7:45 am. Not cool. The shower door stopped at the knees and got hot water everywhere.

Only one thing - the bed was comfortable. This was not a property commensurate with price. Room was stark, bathroom was poorly maintained with stains in vanity, no water, no tissues, no clock. Breakfast room inadequate for size hotel - lines to get coffee from machine which didn’t dispense properly, poor baked goods.

Breakfast options. Carpeting :/ Price!!!

Great location, and the staff was professional, responsive and helpful. The Breakfast buffet was great! The facilities were nice, but were showing wear and tear. They should refurbish their hotel soon. The price we paid was higher than the facilities warranted.

Location was great Very dated and not kept up with fresh paint and fixtures.