Best Western Petaluma Inn

Photos on Site are deceptive. Checkout was a screen contact from outside the country. Slightly off putting but efficient

I have stayed here two times this past year. This stay was particularly unpleasant. I was surprised that at check in there was no receptionist; rather a remote console with a televised person, who never smiled, and who said that he was home rather than at the property. I am not at all pleased about this. What if there was an emergency that needed an on-site person at the desk. Room was quite small especially the bathroom, toilet was mounted crooked on the floor, Body wash dispenser came off from the wall mount. Vanity top was dirty, vanity light was burnt out. Desk top was dirty where the mini coffee pot was located. Breakfast was less than appetizing, especially the nearly solid block of eggs and limp bacon. Overall, not a great experience.

This place was good for a stopover in my way back up the coast from the bay area. It was almost entirely contractors staying there. I did hear one family but only because they hung out outside my window talking until almost midnight. Otherwise it was clean and decently quiet. The breakfast in minimal. But for the price it was fine.

The room was fine for the price. The bed and pillows were comfortable and that is what matters most. The place itself is a little tired. Staff were friendly. We did not like the check in on a kiosk with some random guy in India. Really Best Western? You can't pay a person in the US minimum wage to check in people personally?

The property was well-kept and very safe. Convenient location to many stores and restaurants. The room was clean and very spacious! Would recommend!

The room was shabby and stinky. Even after I complained they agreed to refund the 2nd night but didnt consider cleaning the room even once.

Staff is friendly and very helpful, room was very clean and filled with full soaps, lotion, etc. Privacy was amazing and well respected, housekeeping was consistent and well done. Very nice hotel for the price!

Location was perfect for where we needed to go. Place was clean, staff was friendly. The only negative was you could hear the cars and the bed was very, very firm.

Shower floor slippery and very low sink water pressure. Otherwise, perfect! Kudos to Maria, breakfast room attendant! Sweet and very helpful!

The pool was very nice and clean. As for the rest, you get what you pay for (almost) and this place was cheap. Breakfast was very underwhelming. We didn’t rely much n it so that was good for us.

Everything was great. I have stayed there twice this summer and will stay again! Great breakfast, nice pool. Great restaurant on site. Staff was friendly and very helpful. Really enjoyed my stay .

I was very happy with our stay. The staff was friendly and the rooms were clean.

The room appeared clean but I woke up in the middle of the night to find biting bugs crawling in the bed. Left at 2:30a.m. Checking out, staff responded with "I'm sorry to hear that." I know it happens, but unfortunate experience that cost BW any future stays.

Clean room , good breakfast , close to restaurants and downtown.

Great location.

The staff was very helpful, our room was perfectly clean, and the free breakfast was an excellent start to the day."

Room was pricey, very small and had an unpleasant disinfectant odor. Some highway noise in the unit I was in, probably not a problem for rooms away from the road.

Staff checking in was friendly. Awkward kiosk check out with remote worker.

The perfect place to spend a few days visiting family. Not much time in the room but it was clean and the staff friendly.

Clean hotel and close to most stuff within a 5 mile radius