Marival Emotions All-Inclusive Resort by Mercure

I would only recommend this property for families with children. It’s not a property you go to to relax but rather treat your entire family to a vacation.

The facility is clean everywhere you look. Very nice staff, all very helpful and welcoming. The food was exceptional. Everything was great. The theater room could use AC Though - the night time shows are very hot and humid, even though they have fans all around. I wish there was AC.

Everything Alot of activities

Beautiful location on a wide sandy beach. Too much dedicated to the Club only members. The buffet for lunch didn’t have lots of choice and the food was over cooked.

Rooms were spacious and comfortable. Food choices were lacking and bland in taste. I understand it’s difficult to please everyone’s palate but I think it could have been better.

Poor hygiene practices at the restaurants, lack of hand washing or sanitizing station in the buffet area. Bathrooms often lacked soap. I got food poisoning after Christmas Eve dinner. Despite staying for 7 days I was not able to book a single night at the a la carte restaurant. Room was in poor shape, rundown, leaking faucet emitting whistling noise that made it hard to sleep. Beds were old, not comfortable. Lines to enter buffet could be long.

Breakfast was awesome one of the restroom's toilet was leaking, my granddaughter fell not knowing the floor was soaked with water. Had to lay towels down to soak up water. It was resolved on our last day, but otherwise, everything was great.

Property was clean and staff polite Need more staff

Gorgeous beach, wide variety of food A window of wasn’t closing properly and it was noisy some nights. Mattress was a bit too soft (for my preference).

Beach. Coffee close to the rooms Bad smell when we ran water in the bathroom sick

There were many things we liked, but overall what is needed is communication about the amenities and programs of the resort. You are not provided with any information. Food was relatively good, though often not very hot. Great selection of pools. Fabulous Mexican night and good entertainment shows and staff. Drinks were ok. It’s a beautiful property with a loyalty club who get major preferential treatment over all other resort members leaving some services feeling like you were second class The beds are hard and there is no privacy in the bathroom as it has no door. The specialty restaurants reservation system doesn’t work. Getting reservations requires getting up early, lining up for long periods with very few options suitable for dining with children. And yet, the restaurants were often half empty at 6:30 and 7. Not a good system when you travel with family. Furthermore there aren’t 5 restaurants as advertised, there are three that change their menus on different evenings. Some of the kids club facilities really need addressing too. The activities are limited , the mini golf course is in terrible shape, the arcade is virtually impossible to set and start independently. The ping pong tables are outdoors where you are constantly chasing stray balls requiring you to go to the middle of an outer patio, down some stairs and run around on the property to retrieve. All in all, the kids facilities should not be taken seriously.

Very good

Food options were limited due to renovations and poor reservation system for specialty restaurants

Everything was amazing staff were very friendly, entertainers were amazing super friendly we loved them. Food was delicious

the property is very beautiful. the rooms were very nice, clean and comfortable. the various pools made the trip convenient for the family to be comfortable. the beach access with the showers were great. the customer service was the worst i have experienced at any resort or hotel i have been to. little/no communication among the staff. it was difficult to get clear information. for example, we attempted to make dinner reservations at a restaurant for our family and we were told we could not. no explanation, no information given. eventually, we learned only 1 reservation per party during the stay - this is not a practice at other resorts & could have easily been explained at check-in. at the bar, my husband ordered non-alcoholic beverages, and the bartenders refused to prepare it for him. one bartender told him they don't make "children's drinks for adults here," and gave other unnecessary snide responses. those were minor things, however. the biggest issue was the leak in our room. The leak was not apparent when we initially checked-in. around 2 AM, we were awakened by the leaking. I called the front desk at 530 AM when we couldn't sleep anymore. maintenance came over, inspected, placed a trash can under the leak and towels on the floor. when he left, he said that was all that could be done. I went to the front desk again to around 9 AM - they had NO information about my room, and NO solutions. we spent the large part of the day trying to get the issue resolved, until 4 PM. we were given contradicting information from concierge & reception. we were told we would be moved, so we packed. we were then told there was nothing that could be done, & "it was just a little leak." then, threatened to start to start repairs during our stay. the whole day was wasted. the family could not use the amenities on the property due to the lack of problem solving. i have videos & photos to share. i stayed at the resort because my child was a proud performer a featured dance festival there. i was very excited about this, so I invited a party 10, spending over $8K on this trip. Carol, reception supervisor, was the only saving...

Location They offer several restaurants, but never told you that you only have access to two of them. The rest are for other level partners.

Bad

Lunch had a good salad bar couldn't get reservations for their restaurants, which were only 1/2 full, and couldn't make tennis reservations. The concierge was not helpful, and kept telling us to go somewhere else to make reservations.

Food was not great. Didn’t like the various clubs that you could pay for to get variety in good selection. Had a super soft bed which wasn’t good and it took a few days to sort that out. Noisy kid area with music blaring.

Checking in was an issue. Not assigned the room that I booked. Then they said if o wanted another room I would need to go to a timeshare presentation. So we did the next morning and then they wanted to charge me $120 for the move to other room after I spent 3 hours of my morning at the presentation with no breakfast. After many conversations they waived the fee. I finally was in the room that I originally booked Specialty restaurants. The Italian was the best. M&M bar to watch sunsets