The William Vale

For the price of this place, it's ridiculous how every single "amenity" is an additional fee. The pool area seems kind of past its prime. I hate all the Sephora branding, it seems so tacky. The "resort fee" seems meaningless, what does this go to? I would not recommend booking this place, I think for the price there are other places in the same area that seem better.

It was difficult to sleep in the high-floor suites on weekends due to the music coming from Westlight. I requested a repair for the air conditioner, and it took three days to get fixed. I believe the standard procedure at checkout is to review the itemized charges together before emailing the final invoice; however, they simply emailed it to me, and upon checking the email myself, I discovered incorrect room service charges. While the hotel is in a great location, there were quite a few worn-out or torn areas—such as the elevators and hallway carpets—considering the rates they charge. Turndown service was inconsistent; sometimes it was provided, and other times it wasn't. Overall, the hotel had a golden appearance, but up close, it gave the impression of being merely gold-plated.

We had a good experience . Staff was friendly and housekeeping was on time

Lovely staff, beautiful hotel and clean room. Nothing

Bad customer service they don’t answer the phone I order for my food tray to be picked up no one grab it for 2 days , pool staff was rude , I had a hard time getting my room cleaned, however the manager was very friendly n she helped me and was the only person who actually seem to care Juliana was the best .

10/10 view, the bartenders at their westlight rooftop were so nice and made great mocktails. Will definitely stay again

I always enjoy staying at The William Vale. The staff is warm, friendly, and professional, the rooms are spacious by New York standards, and the hotel is clean and comfortable. The views are beautiful, and the rooftop is definitely a favorite. A great place to stay in Brooklyn!

Very good

Worst customer experience we've ever experienced. Beyond rude staff, both at the reception and at the rooftop bar. The reception staff was outright obnoxious to my husband for merely requesting an additional key w/o having ID at hand. Not only were we not offered an apology until the morning after but the hotel manager was equally as rude after the fact. It's a "5 star" hotel but neither of the staff members have a hospitality bone in their bodies with the exception of the security personnel, all nice, helpful and kind. Wouldn't stay here again if offered a free night.

The property was amazing. The valet staff was so nice. Set the tone for the entire trip. The grounds were well maintained. Then we walked into a wonderfully pleasant smell in the vestibule. Pierre our front desk concierge was extremely kind and accommodating. Floors and carpet smelled delicious. Room did not disappoint. I would totally recommend this property to anyone visiting the Brooklyn area. Thanks and hope to stay again soon.

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Good

Great service, great hotel, a beautiful view:)

Lovely outdoor pool area on 4th floor with gorgeous views too. Pool a bit chloriney but guess you need that given the use it gets. Definitely recommend for a short NY stay with chance of a bit of downtime at the pool. Only negative was local taxes for 2 days, over 100 dollars! bit of a shock but hotels.com does note local taxes are extra.

Exceptional

This hotel is decent but the service doesn’t feel luxury. The staff here aren’t very helpful and sometimes it felt like I was bothering them when I had questions. When I called, the person I spoke to was mumbling so bad I needed to ask him to repeat himself multiple times. Honestly, I’ve had better service at 3 star hotels in downtown Brooklyn. Also more minor: the elevators are SO dark for no reason, you can barely see the buttons.

The views are to die for. N/a

The Vibe, the pool and upstairs bar The building's disrepair, halls were smelly, elevator kept getting stuck and had to go up and down 2X to get to the pool. The Air conditioning in room would only cool to 74, they tried to fix 3X but did not have a room for me to switch to...they did buy my breakfast. I will not be back.

The views, bed, balcony, bathroom amenities, and super friendly staff.

Exceptional