Courtyard by Marriott New York Manhattan/Times Square

The facility needs a complete overall. Elevators were constantly out of order and water continuously leaking in the bathroom. Lastly, to make things worst, the level of hygiene in the room was completely disappointing. The staff lacked attention to details. Emptying the trash can was the only job done by housekeeping. Elevators were out of order and people had to walk up all the way to their rooms but no assistance let alone attention was given by the staff. Furthermore, while the hotel is situated in a very convenient location, drug dealers were always gathering in the evening hours only a few steps away from the hotel but no staff were present at the hotel entrance all day.

Helpful front desk and very kind cleaning staff!

location

Very good

Very dark room

Check-in was supposed to be at 3:00 PM, but I arrived at 4:20 PM and was still told that I needed to wait another 20 minutes for my room. I agreed to wait, but more than 30 minutes passed and no one contacted me, even though the room was apparently ready. I had to go back to the front desk myself and ask about it. There was also an issue with the parking. I saw a discounted parking rate displayed at the front desk, but when I asked about it, the staff member initially told me it wasn't available. Only after realizing that I had already seen the posted discount did he change his answer and say it was available. At that point, I decided to use valet parking instead. Unfortunately, the poor communication continued at checkout. I was told that the staff would call me when my car was brought around, but they never called. Once again, I had to wait and follow up myself. Overall, the lack of communication, courtesy, and professionalism made this a very frustrating stay. I expected much better treatment from a hotel, especially considering the price. I would not recommend staying here based on my experience.

Location 2 min by foot (really) from Times Square is fantastic. Room was good, but dark, as the hotel is stuck between 2 other buildings. Staff was nice. Gym is good. Cheese Omelette for breakfast was horrible. Overall good value for 200 USD, including breakfast, if you get this deal I got. Which is a good price for this location in August. Elevators were doing some funny things, and one broke down due to a storm, but apparently they are going to be renovated next year....

Great time in New York here at the Marriot courtyard. Staff was very friendly and helpful!

Very good

Good

Superb

Jazelle Peace at the front desk was incredibly helpful, professional, and welcoming throughout our stay. She works extremely hard to assist hotel guests and goes above and beyond to make sure everyone feels taken care of. Her positive attitude, attentiveness, and willingness to help really stood out. She is a great representative of the hotel and definitely deserves recognition for the exceptional service she provides.

Expected parking to be on site, turned out to be off site, 5 min walk. Room was clean but windows were not noise cancelling, we could hear people/cars passing by.

Na

Staff very friendly and accommodating, room comfortable and clean

Room was very warm. A/c did not cool room down. Room smelled musty. Otherwise decent location and great staff.

1...Excellent Location to Time Sq 2..Rooms were decently clean 1..Check in Staff was unable to locate my booking and made me wait to clear the Q, instead of finding my booking 2..No Water bottles available at the reception 3..Breakfast was limited and Restricted 4..Room Service was slow

Fantastic hotel - great location near Bryant Park and just far enough removed from the madness of Times Sq, but convenient to subway and bus lines. Easy to walk to the theater district and to pretty much any cuisine on earth. Staff was helpful, friendly (from housekeeping to cafe to front desk) and very attentive to details. The complimentary breakfast is a decent and a nice touch in an expensive city. Like many busy hotels, elevators can be slow, so plan ahead and leave extra time or consider taking the stairs. If you do that, all will be fine. We'll be back!

My 19-year-old son needed to attend an appointment in the city, and we appreciated that this hotel allowed 18+ check-ins, so he could travel by himself.

Jason was awesome. He was very helpful!!