Wembar Hotel

The manager Adam made it very easy for us. Helped with bags and smooth check-in and check-out. There was no lift but luckily the manager helped.

Exceptional

Exceptional

Manager Adam was the best, most friendly staff member I've ever encountered in any hotel. He took great care of us and was very upfront about the pros and cons of staying there but we had an amazing stay with clean rooms and the great shower and super nice sleeping beds. And a tea machine in our room, which is more than most hotels do nowadays. Would definitely stay again. The room could use some improvement but that's a minor thing compared to the rest which was that we were excellently treated and had a perfect stay for the four days. Some of the walls in the room could use some repair but they are busy renovating as I understand. Yes the building could use some renovation but everything was clean and working.

Exceptional

I liked the photos on Booking.com. Unfortunately, they didn’t reflect the actual room and hotel. I am extremely disappointed with this hotel and the way they treat their customers. The room was very small and much smaller than it appeared in the photos. The photos on Booking.com did not reflect the actual room or its condition. The walls were dirty, the wallpaper was torn, and the shower area was in very poor condition, with things that looked like they were barely holding together. I booked a Deluxe room but was given a Standard room instead. The hotel admitted this was their mistake, but offered no refund, compensation, or any real solution. Customer service simply apologised and asked me to understand, without doing anything to resolve the situation. The whole hotel felt neglected and poorly maintained. I understand that technical problems can happen, but the huge difference between the advertised photos and the actual conditions is very concerning.

Adam the hotel manager customer service was on point . Considering he has only taken over running this hotel 2 weeks prior. He moved us to another room which was quieter and always checked in to see if there was anything we needed. Any problems with the room and he would get it sorted promptly. The noise coming from the room next door on the first night where they brought people back to their room and the noise coming from the main road.

Location, quiet neighbourhood. Everything! It was quite dirty,we got dirty feet walking around the room. It was very poorly maintained, curtain rail was broken (Adam "manager" told us about it on arrival, and asked permission to fix it the same day, but we didn't want to, for privacy reasons), wallpaper was breaking, blood stains on the wall, walls dirty in general, shower door wasn't closing properly and so on. The "reception" area was a "stuff" dumping ground. It was unbearably hot inside the room, even though a fan was provided, it was about 10°c hotter than outside-knowing that weekend it was about 38°c outside.. Doorknob screws were loose, and 1 fell on the ground

Nothing. This hotel sold me room with no window. This was not what I had booked, there was no information online that this room had no window. When I complained and said I can not spend too ands and nights nights in a room with no window, and that I would not have ever have decided to stay in a basement with no window, I asked for another room. Unfortunately they were fully booked and as there were no other rooms available, I had to find alternative accommodation. I requested a refund, and the agents for the hotel have just spun me on for weeks and weeks and keep saying that someone will get back to me and they have not. I feel completely missed by this hotel, and I would never ever expect to stay in a basement with no window. I am still waiting for my refund.

Pleasant

Location convenient Window didn’t lock on ground floor. Toilet roll clearly not replaced as glittery brown stain (make up I think) clearly on some of the paper.

Location of property is central to all your needs while staying in London…. The rooms are equipped with all you need based on the price you couldn’t ask for more… and if there is anything you need Adam the manager is more then happy to accommodate The manager and staff are a credit to this hotel If your looking for central no frills accommodation a get what you pay for hotel then this is the one If your expecting 5 star the ritz this ain’t for you So don’t be coming and winging to the staff

It was a typical cheap London hotel. If you have high expectations, I wouldn’t recommend choosing this hotel. The towels were dirty, the bed was extremely uncomfortable, and the room was tiny. It was difficult to move around with two people and a large suitcase.

The AC

Although the facilities do need maintenance, the manager and his team go above and beyond to provide you with a clean and comfortable place to stay. Excellent location for both buses and the Underground. The hotel is situated in a very expensive area of London; I’ve stayed at other places nearby, and if you’re on a tight budget, I am a witness that for an affordable option, this hotel is the best in the area.

Exceptional

Exceptional

Very clean and spacious No lift

Exceptional

Greta location, basic but that’s what you pay for. The WhatsApp contact was useful. Made check in simple and happy to accommodate. Some work to be done on maintenance, I.e walls, carpets, communal area and quality of rooms. Tv reception is poor and I didn’t feel comfortable sleeping in the sheets as minor stains on them in places.