Cove Landmark Pinnacle

Location is great Room was not cleaned properly prior to checkin although staff at reception confirmed the same. You would expect dirt hidden under adjustable sofas and other left overs

First, I would like to sincerely thank a female staff member named Magda. After the earlier confusion regarding the flower bouquets, she took the initiative to help. Within just a few minutes, she contacted her colleagues and checked the information provided by the flower delivery messenger. After making a few inquiries, she simply opened a storage cabinet and located the bouquet. Thanks to her willingness to investigate and assist, my daughter was ultimately able to receive a very meaningful graduation gift from her friends. I am truly grateful for her professionalism, kindness, and problem-solving attitude. I would also like to thank a male staff member working the night shift, whose name I unfortunately did not catch. When we reported the bathroom drainage problem and unpleasant odor coming from the drain, he responded professionally and did his best to assist us. He provided immediate help and advised us on arranging a room change the following day. His willingness to help during an inconvenient situation was greatly appreciated. These two staff members demonstrated the level of customer service and professionalism that guests would expect from a hotel. Their efforts deserve recognition and appreciation. The hotel is in a good location, and overall most of the staff provided good service. However, I was disappointed by the experience I had with some of the male reception staff, whose language and communication style were unprofessional. During my daughter’s graduation trip, her friends sent flower bouquets to congratulate her and left them at the hotel. When my daughter asked about them, the staff informed her that the flowers could only be kept for about 10 minutes before they would have to be discarded because the pollen might cause allergies for other guests. Fortunately, the flowers had not yet been thrown away at that time. Later, when we inquired about another bouquet, the staff simply replied that they did not know, could not find it, and had not seen it, without making any effort to investigate further or provide assistance. They also stated that any items left at the hotel by visitors would be discarded immediately at midnight. I have traveled extensively and stayed in many hotels around the world, but I have never encountered this kind of communication or service before. As a result, I was extremely disappointed. In addition, there was an unpleasant odor coming from the bathroom drain in the room, and water was backing up. What disappointed me most was not only the physical issues with the rooms, but also the lack of professionalism and willingness to assist when concerns were raised. A simple effort to check, investigate, or communicate more courteously would have made a significant difference. I hope the hotel will take this feedback seriously and improve both staff training and room maintenance standards, so that future guests can enjoy a better experience

Large studio apartment was very spacious with a good view . Had everything we required. It was very convenient to get the bus to central London and the tube was a reasonablewalk. Very close totge Thames Clipper dock. Nothing

The view of the river and location were great. Very well connected to all kinds of London transport. Staff was friendly and helpful. I booked the room because of the great balcony and views, however on arrival one of the balcony doors was broken and they don't actually open properly.

Staff are very friendly and helpful the rooms looked absolutely amazing. Spacious rooms with a fridge and a kitchen to cook in . Flat tv with a lot of option YouTube , Netflix etc I genuinely have nothing bad to say other than how loud the wind was blowing but that’s nothing to do with the hotel

Location Not a lot

Spacious, Location, View, Comfortable room, AC. No housekeeping, no access to the gym, one of the advertised facilities (garden on 56th floor) was closed.

Verry dirty, one toilet paper roll for the whole stay, sewer smell in the bathroom, window would not close right and did whistling sounds.

The rooms are nice and well decorated. The neighborhood is lovely, with a supermarket just around the corner. The underground station is a 5-7 minute walk, and the bus stop is right in front of the building. The area feels pretty safe, even late in the evening. Check-in at 4 pm was too late, and the staff wasn’t particularly helpful in assisting an extremely tired guest after a night flight to find a way to check in earlier. At the very least, they could have offered a seat in their lounge area on the ground floor.

Location and view were great Sleeping on Bed was not comfortable. No concierge to help with luggages. No sofa bed was not provided as described in booking website.

I always stay at Cove for work. Excellent location and serviced apartments.

A very bad smell in the room due to the waste pipe close to the washing machine. It gives the room a very bad smell. Please find a way to remove that.

it was comfortable, convenient, clean, and quiet

All the staff was very helpful and polite. Went out of their way to help. I liked everything

The stuff were friendly and helpful , the room was clean and the kitchen was fully equipped. Nothing

Location Bed was not comfortable, need to be replaced. Requested to clean our apartment, but they missed. Requested again and the did cleaning.

Staff not very welcoming. Bed is extremely not comfortable.

Location was great and staff are good The smell of the room and corridor which stuck with food frying and I hated that the room didn’t smell okay

I liked the big size of the superior studio, with big windows and the view. The kitchen was great and the bathroom large. It was clean and well looked after. So much storage in the bathroom too! The matress could have been a little softer but that's likely personal preference. The rain shower head wasn't that powerful and not all water jets worked. The smaller shower head was better!

High spec, friendly staff, great breakfast, good value Nothing