The Zetter Clerkenwell

Beautiful townhouse with lovely decor - feels like you’re in a private house. Excellent service by lovely staff Nothing!

I booked the Deluxe Double room at the Zetter Clerkenwell for a weekend London getaway. This was my second stay at this property. I value its location, solitude and comfort. The bed is excellent, the bathroom well equipped with nice linens and I appreciate the French press cafetiere in the room with supplied coffee. The rooms are cozy with good storage for your clothes and suitcases and I also appreciate the real pub experience at the Zetter Clerkenwell; you just walk through the pub to go upstairs to your room - it's like your own private residence. The Zetter Clerkenwell is convenient by foot to central London and if there's a bit of weather, you can use the bus, tube or National Rail. I really enjoyed my stay here.

Very good

Exceptional

All good Nothing

Great quirky hotel, they have us a free upgrade, beautiful room and very friendly and helpful staff

Lovely welcome from our fabulous host who attended to our every need with warmth and a smile. Thank you

I absolutely loved it ! It was cozy, welcoming, great service, the room was very comfortable, and my stay was great. Dinner / Room service variety

The location and the room was very clean The room and bathroom are both very small. Whilst it was comfortable it is just not worth the money - you are paying for its ‘olde English’ feel but it’s not worth all that extra cost just for colourful wallpaper and old paintings. It is also covered in scaffolding - perhaps they could have offered a discount whilst all that work is going on?

Exceptional

The only issue we shad was that our room was not available until 5pm (on the other hand we weren't encouraged to check out until after 11:30am)

Superb

Beautiful characterful building, cosy bar area, unique decor. We stayed here for two nights including our wedding night. We did let the hotel know in advance and they were accommodating but there were no additional touches to make our stay more special, and staff weren’t aware until we informed them. We felt it would have been helpful to have an experienced member of staff in the reception area too.

Amazing decor, very comfortable rooms! We got upgraded to a junior suite to better accommodate our baby's cot. The bartender went out of his way to make us delicious cocktails even though it was nearly closing time. Love the location too! Not too impressed with the breakfast options, but that was not a big issue as there are lots of nice cafés within walking distance.

The staff went above and beyond

Superb

Nice property though we learned on the spot that now the Zetter is only the townhouse (the other building is being renovated and rebranded) I did not like that housekeeping is on demand. It’s a hotel not an airbnb

Exceptional

The cosy breakfast room turn bar at night. 1. No one was was available for me to check in. I had to ask the staff to be attended and wait for to be checked in. 2. I was asked whether I wanted the room to be cleaned. Said yes but no one came. 3. A card in the room said to ask for milk or milk alternative to make coffee or tea. I went down to ask for and none was available. Thankfully though a staff found some and delivered. Surprising that this wasn’t available at first instance. 4. the safe was not working and needed new batteries. I had to call to get it fixed. I didn’t want to be disturbed so decided not to use it/told technician to do it after o checked out. 5. I asked to deposit my bag after checking out. When I asked for a receipt or acknowledgment I was told I couldn’t get one. Also that if things were lost it was my responsibility as I had already checked out. Later when I came to collect my belongings I was asked by someone else for a receipt or a ticket. Doesn’t make sense to me.

Exceptional