Tru by Hilton Grand Rapids Airport

Really has some maintenance issues. Air conditioning didn’t work, elevator didn’t work, and other issues.

Clean, good staff. 1 elevator hasn't been working right for at least 2 weeks and the pancake machine is out of order.

The staff was outstanding. We loved the breakfast.

Clean and bright hotel.

The hotel was wonderful. The staff very friendly. I do wish it had a coffeemaker though in the room.

One of the elevators was malfunctioning -- a strident ringing all the way up and down -- this lasted for the entire three days we were there. Maybe the Otis guy had been called, but if so, maybe a note taped to the elevator would have been helpful. Truly appreciate that you accommodate dogs. Pancake machine is slow and tempermental. Maybe switch it out for a waffle machine like other hotels have. TV was easy to use. Great shower.

Upon arrival, the staff greeted us with a smile & true professionalism. Check-in was smooth & easy! Lots of parking within the parking lot. Our room was exceptionally clean. Beds were very comfortable & the shower was absolutely amazing. We didn’t use the pool, but did go check it out & it looked amazing! If only our stay was longer, we would have gone swimming!

Clean room. The breakfast was better than the usual breakfast at hotels. Lots of selections and maintained.

No hot tub.

Me encantó el cuarto era grande las camas muy cómodas la recepción me encantó los asientos muy cómodos el café gratis y sobre todo el personal muy amable

We enjoyed our stay at this hotel. Friendly reception, clean and ready room when we checked in. Fairly priced considering there was a near by music festival.

Very good value. Rooms clean and comfortable.

The room was very clean. The staff was not great with restocking the food for breakfast. They ran out of eggs, forks and knives and did not restock them while we were there.

Perfect for us to catch an early flight.

The night clerk had a black eye either he was protecting your guest or something else made me wonder

Breakfast was okay, but not much seating for a busy crowd. Beds are not the most comfortable but not bad for a night. Overall the hotel is very clean with friendly staff.

This was the cutest. Minimal but with great features like a water station for filling glasses and bottles. Very new and clean. Will definitely stay at this brand in the future.

Our one night stay was comfortable and clean. Front desk service was outstanding. We want to give a special acknowledgement to Jada. We don't recall the last time we had a more delightful welcoming.

Great, breakfast was nice Walls are thin

Staff was very friendly, room was very clean: all of the amenities were explained really well to us and times without even having to ask. Highly recommend it’s by a lot of things like restaurants in the mall right down the street from Dave & Buster’s. I would definitely stay here again.