Rodeway Inn & Suites Grand Rapids Southeast

The app that I used to make the reservation booked me for 2 rooms when I only needed 1. The guy at the front desk made it seem like everything could be worked out. He encouraged me to only check into 1 room so that they could cancel the other room and I would not be charged. We moved forward with what was discussed, and then he asked me to call booking.com because they could not cancel the room on their end. I called booking.com, the guy said he would call the hotel to confirm and once confirmed, he would remove the extra room. I then watched the guy at the front desk answer the booking.com guy on the phone and continue to tell him a completely different story than he had told me. He started getting angry with the booking.com guy and telling him that he had no ability to cancel the room and that it was up to his manager in the morning. After they hung up, I asked why things changed, and he then started getting upset with me . I didn't feel like bickering with him, so I went to the room. He was still there in the morning when I checked out and you could tell that he was ignoring me on purpose. Needless to say, booking.com got back ahold of me and said that hotel management never responded to their email about canceling my extra room. Unfortunately, places like this can get away with arrogant behavior because they are so close to a major airport in a major city. They have such high traffic and demand in that area that they don't need to be hospitable to attract patrons.

This has been a wonderful stay. The room is newly renovated, the staff has been helpful, and it's been quiet and restful as we are staying here for a family funeral.

The room was clean& the hotel environment was good!!!

Exceptional

This place is fine for what it is. But I was thrown by the fact that it was averaging as high or higher than several other higher service chains in the area. It is very, very basic. If you are literally looking for a place to sleep (on an okay mattress with polyester sheets and exactly one pillow per person), by all means, it's fine. But if you're looking for more than a vinyl-floor dorm-room-with-a-bathroom experience, look elsewhere.

staff, registration at time we needed

On maintaining the property…, They need to replace all the bathroom vent fans, the vibration noise they give off can be heard two rooms down!

Great hotels and the breakfast was good

Superb

staff very good. I appreciate how often they have helped me. Price of room very good value

Very good

No

Loved it all! The staff are wonderful and helpful, parking easy especially at 2am when checking in.

staff very helpful, good value for the money

Bad

Everything seemed great to me—the staff was very friendly and everything looked clean—but in the room, there was a rather strong musty smell, and there were hairs in the bathroom.

Bad

Good and clean

Location; cleanliness; good value. Loud A/C unit.

Nice pool, clean room and helpful staff