Palacio Royale Inn Signature Katy

I stay here pretty regularly. When I checked in, the woman at the desk was very pleadant, helpful, efficient...such a joy! In contrast (unfortunately) *sigh..... the young man that came to help us with the TV. Well. He was extremely rude. Bad. He was not helpful, he was sarcastic, argumentative, He literally walked away while i was talking to him, walked out and slammed the door. He lied to us. It was really awful. Im quite certain that I won't be back. Important note: I gave them several 2s and 3s. The woman there when I checked in....SOLID 5. Wonderful! She should be mad that he single-handedly brought all of the scores down.

Nice staff

No problem

Smells like animals in the lobby! No AC on elevators…kinda stuffy!

The property did not have hot water all weekend. Being a below the knee amputee I requested a shower chair (not that I could have used it) and was told “l don’t have access to that you have to ask housekeeping”. Needless to say my fiancée and I took bird baths all weekend.

the room was cleaned and well stocked but the issue that bothered me was no hot water for 2 days and the laundry was out of order and had to walk to the other building

Me gustó la pase bien

not much offered on TV. No wifi

Nice room, clean pool, friendly staff

THE STAFF WAS HELPFUL AND FRIENDLY. GREAT LOCATION LESS THAN 3 MINUTES FROM EVERYTHING YOU NEED. HAPPY HOUR POPCORN & BEER BREAKFAST WAS BASIC, NOT ALLOWED TO TAKE TO ROOM

Room is clean and decently comfortable. However, the hallway is extremely noisy, including from the room, and smells like mold. Partying late at night. Fair location, but no close services. Good deal, but not cozy, definitely not romantic.

Nice easy to access The fact that the fogs next door woke me up at 4 am and the wall are so bad insulated that I even heard a kid cry tell 6 am

We stayed in what I believe was Room 206, which was advertised as having a “private hot tub.” In reality, it was just a standard bathtub with jets, not what most people would consider a hot tub. That description felt misleading. Another concern was the soft spot in the floor next to the tub. It noticeably flexed underfoot and didn’t feel safe, especially in an area where the floor is likely exposed to moisture. The hallways also weren’t well maintained during our stay. There were numerous bags of housekeeping trash piled in the hallway for an extended period, which added to the overall impression that the property wasn’t being kept up. The room was clean, but the mildew odor, misleading description of the “hot tub,” the soft spot in the floor, and the condition of the hallways made the stay much less enjoyable than we expected.

The dogs barking

Nothing trash poor ass hotel

Good price, location and comfort. The rooms are big. N/A

As soon as I enter Katy from Austin, the hotel is right there! I love how easy it is for me to get there. There is a smell of stuffiness within the room and property. It was still a pretty good stay!

Clean and reasonable

If you are sensitive to cigarette smoke, avoid this hotel- the hallways smelled pretty heavily of it. The room was fairly nice and clean. The jacuzzi didn't hold water for very long. I will say that the bedding was nice (some stains but they smelled clean). It was soft and the pillows were great. The rooms are also not very sound proof.

Good