Express Inn & Suites Houston Katy
About Express Inn & Suites Houston Katy
Comfortable Accommodations Express Inn & Suites Houston Katy in Katy offers air-conditioned rooms with private bathrooms, hairdryers, refrigerators, work desks, free toiletries, microwaves, bath or showers, and TVs. Essential Facilities Guests enjoy free WiFi and a 24-hour front desk. The hotel provides a welcoming environment with English-speaking staff. Local Attractions CityCentre Plaza is 12 mi away, Memorial Park and Constellation Field are 21 mi from the property, and The Galleria Houston is 22 mi distant. William P. Hobby Airport is 35 mi from the hotel.
Amenities
- 24-hour front desk
- Meeting space
- Café / coffee shop
- In-room refrigerator
- In-room microwave
- Spa / sauna
- Pet friendly
- Wheelchair accessible
- Smoke-free property
- Air conditioning
- Elevator
Reviews
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Very good
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Es muy caro para lo que ofrece; tal vez en 20 dólares/noche sería un precio justo por lo que ofrecen. NO lo recomiendo.
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The owner was very rude. I got a one bedroom for me and my son and the next day tried to keep my receipt due to a guest? Sounds ridiculous
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Good
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Cold ac Rude manager/owner. Didn’t honor the rate booking gave me.
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Nothing the staff is horrible, they steal money ovethere They steal my money
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Bad
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The sheets were dirty with crumbs and different types of hair on several areas of the sheets. I called the managerand shared the outage. She was very abrupt and said the sheets were clean because she put them on the bed. I asked her to come up and see the crumbs and hair, she said, "I'm not coming out in the dark" and hung up on me. I immediately called Expedia and shared the horrible experience. I slept in a chair and checked out in the morning. I took pictures of the crumbs and hair and labeled each of the hair and crumbs with paper, identifying how dirty the sheets were. The hair dryer had long strands of hair stuck to the dryer hanging down. I took a picture of this as well. The iron was broken and the ironing board was filthy as well. The motel refused to refund my additional 3 days I paid for and offered another room when I was checking out. I was baffled that she actually thought I would stay there after being called a liar especially with the photos showing hair and crumbs.
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Friendly staff Very nice beds
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Bad
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Poor
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Nothing. The photos advertised are from once upon a time. Communicating with the staff is nearly impossible. They advertise complimentary breakfast on booking platforms; it is not the case.
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Price The manger was rude
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C/S . Room very clean and quiet.
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Staff was opening the door while i was sleep told her something and she did it again good thing i had the lock on the door the second time
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To make things worse, they deducted money from my deposit upon return and claimed that the credit card company charged them transaction fees — which makes absolutely no sense and should not be the customer’s responsibility. They also took a wet towel from the room but never replaced it, which shows a lack of attention and poor service standards. Overall, the experience felt unprofessional and frustrating. I would not recommend this location unless management seriously improves customer service and transparency in billing.
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Bad
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Very nice area. Good selection of restaurants.
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The lady was very rude. She charged me $15 for an extra person and said I had to pay cash or I couldn’t check in to charge me a $50 deposit and kept it. The headboard fell apart and fell on my foot and instead of compensating me, she kept my deposit and tried to call the police terrible service terrible attitude. This lady is highly confrontational. And I want my money back, including my deposit.
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Pay at hotel! Otherwise have to pay deposit...
