Extended Stay America Suites Dallas Las Colinas Green Park D

Bad

Had to tell the reception to get breakfast out. Vending machine had expired chips.

Room was old and smelly Wooden flor was sticky Bathtub had stains No water pressure in shower No kitchen utensils / cutlery Bed was smelly Tv is bad Cupboards were stained and water damaged Sofa was smelly Carpets were not clean AC made too much sound

Location Bad smell Isolated building Poor quality Poor breakfast option Worst experience ever

They accepted my last minute reservation

Disgusting, it looks nothing like the pictures at alllllllllll. There are stains everywhere, doors aren't secure even when locked. Couches and beds are stained. Bathroom just has cleaning products sprayed on it and they don’t get wiped. Surprised there aren't any roaches. Smells like butt and cigarettes in the rooms. A motel 6 is better then this dump.

Poor

The room was big but out dated

The staff was nice . They made the lobby look nice to fool the guests . The hotel was scary and dirty and run down . Big Roaches were in my room . It smelled like cigarettes and I couldn't sleep I couldn't wait to leave. I paid a lot of money .

The hotel was scary and dirty and run down . Big Roaches were in my room . It smelled like cigarettes and I couldn't sleep I couldn't wait to leave. I paid a lot of money .

Room nor clean properly no blankets for sofa

Manager no customer service skills only care that he gave us below price but not concerned about elevating problems of his establishment

The location was great distance to the convention center The room had bad signs of water damage the bathroom door didnt even close cuz the water damage .. the carpet was wet from leaking AC u iy . They also charges 25 dollars per pet per night which is absurd the guy at the counter gave a discount because that was NOT what I was told on the phone. I b stayed my time but never again

I was charged for a room on a date that had already passed and couldn't get the room but was charged for it and I want my money back

Disappointing

The people outside was very weird. They had broke down cars in the parking lot and to get in your room late at night. You have to pick up a phone and wait for over 30 minutes for someone to answer.

Facility is hot no ac is on only in rooms microwave didn't work in the room ask to replace and no replacement was made breakfast it runs out quick and employees do not put more its like first come first serve housekeeping was great ?

Very poor

To start front desk assistant wasn't present for when we got there, the hotel looks like is being used for section 8 tenants, furniture had cracks all over the seat, cabinets are old, shower plumbing rusted, etc.

When booking I reserved a couple months ago a king with sofa bed. Didn’t get it. Even showed them the booking.Said free pets and they charged $50 and I still paid for the bigger room. Had 1 towel and they said they would bring them rest to us and never did. All the amenities you couldn’t use. The building I was in was being painted and was a mess. The smell was horrible in the hallways. I will never come back.