Best Western Plus Las Colinas Inn & Suites

Basic, safe, seemingly clean place to stay overnight. Front desk staff just basic also. Couldn’t be bothered to say thank you for staying with us. Detail to cleaning on elevator perimeter floor needed, also on second floor hallway floors. Staff failed to vacuum room when I checked in. Otherwise, just ok.

All we're very good and excellent 360. All round.

Took like 2 hours from our check in time to get our room. Check in was at 3 and we didnt get in our room until 5 pm.

The property and room seemed clean except the large cockroach that I had to squish in our room. The room smelled a little musty but I sprayed febreeze and it was fine. The milk that I used in my cereal was expired. I didn't realize until I took a bite and had to spit out-checked the date and, yep, expired. Didn't bother to complain to the front desk because you get what you pay for I guess and the room was cheapish. It's fine for an overnight stay but I'll upgrade next time

Friendly staff, easy parking, clean room.

Clean room and good staff

Staff was helpful. But the Rooms smelled weird. And the bathtub was dirty. Other than that we had a good stay.

You get what you pay for. The front desk lady was sweet, greeted us with a smile. The elevator and bathrooms felt dated. Bad smell in the hallways. Room ac was perfect, beds were comfy.

The staff was amazing, I was able to check in late in the afternoon and it helped out a ton. Everything was great and I definitely enjoyed my stay.

Nice Stay. Would stay again.

I liked the breakfast and location.

Breakfast was fire, staff was friendly, get these employees a raise!! + lowkey cheap

Facility smelled bad upon arrival, breakfast was not the greatest but staff at check in was helpful and nice. Rooms could use a bit of an upgrade.

My first stay was in Room 111. The room was hot, smelled musty, and did not appear to have been properly cleaned. There were flies/gnats around the bed, and there was toothpaste left in the bathroom sink. It felt like the room had not been inspected before I checked in. The front desk moved me to Room 140, which was a significant improvement. That room was much cleaner, and I appreciated the accommodation. Unfortunately, when I returned for another stay, the room I was assigned was unacceptable. It smelled old and like mildew, the A/C barely worked, the toilet had urine on it, the sink was dirty, and tissue had been left in the bathroom. The conditions were so poor that I requested a refund and left. I also stopped eating the complimentary breakfast after seeing the breakfast attendant handling food with bare hands. The bagels also appeared stale. That experience made me uncomfortable with the food service. I hope management improves housekeeping, room inspections, maintenance, and food handling practices so future guests have a better experience.

Great hotel

Front desk clerk so helpful and friendly

car was broken into, staff told police that cameras weren’t working even though there was a camera faced right at my car. would stay again if i had a better experience because room was good & clean.

Perfect stay

Small and cheap hotel.

My room is clean however it smelled a little smoky so perhaps someone who had smoked us in the room prior to me. The staff is very courteous and helpful. The breakfast was great and the parking I felt safe. I would definitely recommend this hotel. There’s lots of stuff to do nearby. The hotel price was definitely affordable. Looking forward to being here again.