Extended Stay America Suites Philadelphia Horsham Dresher Rd

We had to find someplace to stay late at night and this was available. It was clean. The one staff person Roman was doing 3 people’s jobs since it appeared he was the only staff there. He was helpful and gave great customer service.

I tried to cancel before check in for a 3 day stay, because I needed to stay with my elderly father after a fall and I was denied any credit or refund at all.

It was basic

The roomed smelled like cigarettes and old dirty mop water

The room was very spacious, clean, and comfortable. I really appreciated how well-maintained everything was, and there was plenty of room to relax without feeling cramped. Overall, it was a pleasant and comfortable stay, and I would definitely consider staying here again.

My fire alarm needed a new battery and chirped every three minutes, disrupting my stay and my dog. I asked front desk to change it, sorry don’t know what to tell you maintenance isn’t here. Then I tried to drown out the noise, and the tv doesn’t work!!!! $130 a night for a room that they make POWs have to stay in as a torture tactic. NO ONE has responded to me and I will never stay there again

The front desk staff were amazing. Super friendly and helpful. Very professional every time I interacted with them. The room was good for the price point.

Kitchen and it's accommodation for my family

I did not stay here and they had no record of this reservation

Kitchen good

Nothing, very unkept! The lace was just filthy and it smelled bad!

Nothing Staff

Price No discernable customer service, dirty room,, key needed rekeying ever time I used it, parking,, the smell, clean linen was impossible if you worked

The check in was very good the person was very professional. I was not happy with the room it did not look like the picture on web site .

Some people simply do their jobs, but Tyron and Ro truly make a difference. When I first arrived at this hotel, I was going through one of the hardest times in my life. I walked in crying, overwhelmed, and completely lost. Instead of treating me like just another guest, Tyron treated me with genuine kindness and compassion. He went above and beyond to make sure I was okay, checked on me often, and made sure I had everything I needed. His kindness during such a difficult time meant more than he’ll probably ever know. I also want to recognize Ro, who has always been warm, welcoming, and incredibly professional. She is kind, approachable, and always greets guests with a smile, making everyone feel comfortable and valued. The leadership they provide is reflected in the entire staff. Every employee I’ve encountered has been friendly, respectful, and willing to help. It’s clear that Tyron and Ro genuinely care about both their guests and their team. I’ll never forget the compassion I was shown during one of the hardest chapters of my life. Thank you, Tyron, for reminding me that genuine kindness still exists, and thank you, Ro, for always making every interaction a positive one. If you’re looking for a hotel where you’re treated like a person instead of just a room number, I couldn’t recommend this place more highly.

The space felt safe for a woman traveling alone There werent strange people loitering around

I would not stay at this hotel again.

The property is run down, not cleaned well and the room was extremely dated. I needed a shower after lying in the bed and for that matter after I showered, I think I needed another shower!

The lady at front desk had the WORST CUSTOMER SERVICE EVER! Was on the phone for a very long time, making copies not helping the guest in front of her. I had to wait a long while for her to help me then the key didn’t work, then asked for another room due to the person next to the first room having there tv so loud the second room no air conditioning. Asked for my deposit back, she was not helpful at all and in my opinion rude!

The staff was rude and lied to my face. The staff needs better training. I will never go back there