Quality Inn Creekside - Downtown Gatlinburg

The property is very dated. We had to be moved three times for dirty rooms and broken things in the rooms will never stay here again.

The refrigerator did not work. The water pressure was extremely low in the bathroom. The shower did not have enough pressure to change over from the tub. All the concerns are fixable, and we would be happy to stay at your establishment again. We would recommend your business to family and friends.

Worst place I’ve stayed in and I worked out of town most of my life.

The room smelled musty, the floor was dirty, didn’t get our room cleaned at all while we were there. Had to ask for coffee and towels daily. Will never stay there again!

Really enjoyed our stay,rooms are very clean

This was our third stay at this hotel, and I have to say the property has really become rundown. It has not been maintained well at all. The rooms have mold, leaking water stains on walls and ceiling and roaches. That’s just unacceptable. The location is great, but we will not be back again.

The staff was nice but the room was very dirty. The sheets were clean but that’s about it. The floors felt gross, the bathtub was dirty and there was something smeared all over the light switch.

The hotel rooms were not clean, and the floors, including the bathrooms, were dirty. The air conditioning unit wasn’t working, and the microwave was broken. The room lights were flickering and not functioning properly.

clean room but the carpet could use a good steam cleaning. Everything was good for the price. thanks creekside would stay there again.also it was very quiet.

We liked the hotel because it’s in the center of garlinburg so everything is close , nice views to the mountains , other than that they need to pay attention when they do housekeeping because they don’t check the shampoo or conditioner , they need to put bigger towels , the tv control didn’t work after we went two times to the office ,

2. The floor was wet. It's the ground floor. 3. The shower door opens, sliding down, by itself when you shower. 4. The soap was virtually empty.

The hotel smelled wet musty and like weed. The walls and carpet are outdated and filthy! Our room was revolting! Our first room was located in the tower and I did not want to touch anything in the building. Thank goodness our key didn’t work and we were given a “upgrade” to the room we stayed in. I would hate to see the original room if this was an upgraded room. Dirty, holes in the doors, smelled like mildew, dead bugs annd spider webs in every corner and had no hot water in the shower. If it was not so late in the evening, we would have refused to stay. I would rather have slept in my car! I will never recommend or stay at this hotel again. Our room had a balcony but the room above us leaked so bad onto our balcony we could not go outside. This is a shame for a vintage hotel in a great location to be in this condition. Shame on the owners of this hotel. Charging any amount of money for a stay here is robbery!

Great customer service at the front desk and great breakfast included.

Great breakfast and coffee…old property…AC was not working….saw bear here which comes everyday

Great location in downtown Gatlnburg. Clean and safe hotel. Good free breakfast and good coffee. We've stayed here many times and recommend this as a good, comfortable place to stay when in Gatlinburg.

Seeing bears every night

From the beginning, this place is extremely misleading. The "balcony" view had a bunch of trees in the way as close as 25 feet from the balcony and some limbs were in arms reach. We chose to switch rooms with a better view but still not as great as they claim it is on their listing. Our rooms did NOT look like what the pictures were on the listing. Windows were dirty, hallway carpet looked like it hadn't been shampooed or swept in years, the "dining area" for breakfast does NOT accommodate for all the rooms this location has. It has at most 8 tables with a majority of them being able to seat only two people. It was so crowded in the mornings that we missed out on breakfast on-site three times and had to go somewhere else and pay. Paint is peeling on a majority of the room doors, people have carved graffiti inside the elevator, paint peeling on the elevator from, laundry room smells horrible, there are two washers and dryers that are sitting on pallets. One washer was out of service and the sign on it looked like it had been out of service for a while. This place is a DUMP! This location needs inspected and reviewed accurately. These rooms look like they are from the 80's-90's era.

Great place to stay for the location and price. Breakfast was a bonus!

I would book again

no, from pictures it looks great! Going to try again and stay there..love the fact that it's pet friendly and has it's own dog park!