IL Tornabuoni The Unbound Collection by Hyatt

The staff were very cooperative, especially the bellman

A very lovely hotel that caters to tourists. Great food and excellent customer service. Not a thing!

need a better bar and need to stay open longer

Great location and good value

We love the great location, phenomenal staff and beautiful rooms!

Location and good staff Breakfast, but we have discussed it with Manager and they promised to take need actions

Beautiful hotel, room was super spacious and comfortable. Staff was accommodating and gave us an upgrade. Perfect location

Amazing location, staff and service. The room was very nice as well

Although our room was very lovely, it was a bit dark. It would have helped if the shutter outside our window had remained completely open. Minor, but bothersome.

The best location Friendly staff Good breakfast Loved everything

Florence was our destination to a week of celebration and I selected IL Tornabuoni hotel because of its unique room styles and great view, it is not mentioned in the room description, but my room had an incredible view of Florence and we could and we certainly did enjoy the sunset from our bedroom windows in the 4th floor. I reserved their rooftop bar to throw a cocktail party for my husband's birthday which was outstanding, from the time we booked the room to the day of the event, we were in contact with Daria, the reservation agent of the hotel which she did disappoint with all her knowledge and attention in every detail for a perfect afternoon, being open to discuss about the event. Her and her team did an amazing job organizing, serving, taking care of us all and specially enjoying the night with us, Miro with his abilities as DJ, Samuel and Anita with their kind touch serving our 25 guests and Scilla with her delicious cocktails (keeping everyone happy). Room service was great and on point. The staff at the front desk, especially Nicolo, very helpful and ready for any question that we might have had. Not that we didn't like, but we were a little disappointed, it was the food at the hotel. We were expecting a little more of it since it is a 4 star hotel.

Rooms, staff, service and location! We loved it all!!! Thank you!!

Late gym opening

Staff, service and spacious room Nothing

Great location

Can hear some street noise in the evenings.

I loved it. Our room and bed were very comfortable. Very clean. Loved the colors. The staff were so friendly. The location was excellent. The first room had a sewage smell. The staff was quickly responsive and changed our room.

The location was exceptional. Everything was within walking distance. And day trips were a breeze. The staff were so friendly and the interiors of the hotel were absolutely stunning. Loved the bartenders at the rooftop and lower bar. The morning breakfast was delicious. The parking is expensive. For what we paid per night it was unexpected. We stayed at almost all five star hotels while in Italy and were not charged for parking, even at a four starr, so that was a disappointment.

The location is great, the building is beautiful and the lobby as well. The rooms were very busy, lots of clutter and lots of busy print wallpaper, strange paintings of bugs. The bathrooms were very tired, the towels were hard and the sheets didn’t feel like a 5 star hotel.

- spacious suite - excellent location, walking distance to main sites - very clean room - overpriced for the level of service and quality - tiny bathroom (barely fits one), and no pressure shower - we never saw any staff other than the doormen (who do a very good job) and the concierge (located on the 4th floor, very mediocre service, didn’t have pull to get us any reservations at key places). - no hospitality / human experience, it could very much be an airbnb.