Great Victoria Hotel

Comfy and spacious room Cheap price Good location the Cupboard rail was broken so couldn't hang anything up No bath towel No one on reception when I arrived Gym Treadmill not working and exercise bike faulty I parked in the Court car park nearby after a very long drive earlier in the day and asked the receptionist how to drive round to the hotel car park . He said " you need to drive round " a hich was annoyingly obvious . Then I parked outside to unload my luggage and asked if my car would be ok for a few minutes and he said "you'd better be quick " . I don't think he meant to be rude but he certainly wasn't helpful . And I had to wait for quite a while in the first instance for someone to attend reception .

Friendly staff but no AC in rooms. Toiletries must be provided. not particular

The room was spacious and clean. The staff was quick and helpful, and cabs were just outside, which was really helpful.

Na

Most enjoyable and value for money

Breakfast excellent Location good served my needs to care for grandchildren during school holidays Nothing to not like apart from Bradford city center has not much to offer

Close to interchange lovely room friendly staff

Easy Access to train station and city Paid Parking

The convenience of the location to transport and the city centre. The room was comfortable. We were on the third floor and the lift was out of order. We found this very inconvenient and very tiring, especially after a day of sight seeing. Also, the restaurant wasn't open for 2 out of the three nights we were there. On the 2nd day housekeeping omitted to clean our room. The room could do with a refurb?

Location good . Staff tried to be helpful.on reception Room not cleaned, dirty towels left on bathroom floor, dirty toilet, bins not emptied, prior stayers belongings left in room.

Cold room. Broken lift and resturant closed

The room was cold. Even with heating set to max, it didn't appear to be working. I had to take the covers off the other bed to keep warm. The noise from an air-conditioning unit outside, kept me awake most of the night.

No working lift makes it unsuitable for a disabled person. Room could have done with a better light.

Lovely old building Good location Pleasant staff Comfortable bed TV didn't work efficiently with no connection to WiFi (despite it saying there was WiFi available). TV stopped working completely the subsequent morning of our stay. Initially allocated room poorly designed with TV situated in a far corner which made watching TV in bed virtually impossible. (We were given an alternative room when we pointed this out). Lift was out of order. Room telephone didn't work so we had to make multiple trips up and down the stairs to Reception. No cold water pressure in bathroom sink - barely a drip. Room service/bar menu missing many of the items listed.

Unfortunatley the lift was out of order while we were there. We have stayed before & would normall give it 10/10.

The first room had no remote control and the maintenance couldn't fix the issue - Moved to a smaller room and the bathroom ceiling and wall was covered in Black Mold The disgusting service from the General Manager - The lifts were out of order and they have a hotel policy where you have to pay a pre paid £50 on arrival - The GM told me if you don't like i will cancel your booking in a confrontational manner

I was told on arriving that a £50 pre-authorisation from my credit card was needed and it was £10/night to park. I gave details of my car registration and so assumed I had paid to park. When I got home I received a £50 parking fine for non-payment. The hotel has ignored my request to resolve this. I have appealed against the ticket. My 2 other friends staying also got parking tickets.

Lift not working

The elevator does not work. We are an older couple and I have difficulty with stairs. Without the help of the receptionist we would have been unable to get our luggage upstairs. No cleaning or fresh towels etc for second day.

I booked the penthouse suite for two nights as a honeymoon stay for friends, and the experience was extremely disappointing. The room featured a roll-top bath, which was one of the main reasons I chose it. However, there were no taps on the bath and only a small sign left inside saying it was out of order. This was never mentioned at the time of booking, nor at check-in, despite the fact I had informed the hotel in advance that I would be decorating the room for a honeymoon surprise. After decorating with balloons and setting everything up, we only then discovered the bath couldn’t be used. When I raised this with reception, the response was very unhelpful. I was simply told to use the shower instead. I was offered a room change, but the only alternative was a basic room—not equivalent to the penthouse suite I had booked and paid for. No other solutions or compensation were offered, and there was no manager available to discuss the situation. The suite itself also did not match expectations. There were visible patches of damp in the bathroom, and overall it did not feel like the luxury penthouse experience advertised. Staff throughout were unhelpful, and the lack of communication about the bath being out of order was unacceptable. Overall, this was a very disappointing stay and certainly not the honeymoon experience I had hoped to provide. I would not recommend booking this hotel for a special occasion.