Parklands Hotel & Pool

Great value for the money. Staff is very friendly including the ski service/rent guy. Transport to gondola any time of the day and can be custom to any guests was very helpful, even though the gondola is close to the hotel. Pillows definitely need to be updated with new ones.

Needs renovation

The location is a bit far from the center in the neighborhood that seems to be still under construction.

They asked me to pay extra if I wanted to use the oven and the stove. That was not mentioned in the offer when I booked the room. Not really nice

I had a relaxing stay at Parklands Hotel. One of the highlights was how quiet the place was—I got to enjoy the pool all to myself and had uninterrupted workouts at the gym, which was a rare treat. The room itself was comfortable and pleasant. I specifically booked a studio so I could use the kitchenette, but was disappointed to find out that you have to pay extra just to have electricity turned on for it. I couldn’t even boil eggs. While they mentioned it’s written somewhere that the kitchenette is available for an additional charge, I find it quite stingy to advertise a studio with kitchenette and then limit its use unless you pay more. This should be more clearly stated upfront. The other downside was that the jacuzzi was not very clean.

Good amnesties, looked like a renovated clean apartment. Comfortable main bed. Sofa bed not so comfortable. There were no outside bars for Windows being on the top floor. Quite dangerous for children as they were able to open the windows themselves (suggestion to evaluate this) There were no mosquito nets, especially now during summer (suggestion to evaluate this).

There is ambient music all around the hotel, including, for some odd reasons, in the private bathrooms.

Not much The scheduled 7:30 am breakfast was cancelled since some football club team guests didn't want breakfast until 9;30 . My child was waiting and crying for two hours without food .also NO AIR CONDITIONING in the summer heat. Finally , they turned off the electricity in the kitchen so even though they didn't have breakfast I could not cook for my son . Horrible experience. Also muddy dirt road to access and the parking also dirt road .

The only thing that was as advertised was the size of the apartment we rented. It had 2 bedrooms and 2 bathrooms. The mini-kitchen had a coffee machine. Apartment was in the attic (last floor). The ceiling was very low in many areas so I had to duck to walk around. Walls were dirty. There were no insect nets at the windows, so when we arrived there were quite a lot of bugs around. There is no air conditioning. It might work in winter, but at 30 celsius, the roof heats up and it's unbearable. Add to that the lack of insect nets and you get a choice: roast to death or open the windows and get bitten by insects. Doors weren't closing properly. The livingroom table was cracked and looked badly kept. The hotel was very crowded with 2 full football teams and they were very noisy. We could hear the guests next door watching a football match and screaming as if they were in the room with us. Walls were probably just one thin sheet of plaster. The staff was not friendly at all. The hotel overbooked our friends and the staff's reaction was something like: we can't give you a room, take care. Zero attempts at finding a solution for a family with small children. Luckily, booking.com staff are a lot better and they helped them find another hotel in the same evening. All in all, a very bad experience.

Pool was very good Poor food

Very good

Superb

Dinner could be much better - there was limited variety to choose from

During our stay there were many children checked-in the hotel and it was noisy and quite chaotic in the lobby and hallways and even from outside where they were doing some activities in the early morning. The staff who greeted us when we checked-in is nice and polite but the following day, the receptionist is quite nonchalant and could do better I think. The room is big and spacious but could use some touch ups and renovation as there are stains on the wooden table which gives an impression that it wasn’t clean. The faucet in the kitchen sink didn’t have cold water. The water was boiling hot. The location of the hotel though is very accessible and you could walk to the city center. The pool is quite good and big too but the water temperature could be a bit warmer I guess as it was about 28 degrees celsius. The whole hotel could use some renovation as it is quite outdated.

Apartment was spacious. Amazing view (top floor) of the Pirin Mountains. Surrounding area is messy

I liked the swimming pool with glass roof with beautiful view of sky. Sauna and jacuzzi were in good shape. The shuttle from hotel to the gondola and the other around was very comfy with friendly drivers. Our room was spacious with good sun light. We booked a double bedroom but checked in twin bedroom. We had half board meal in our booking and the restaurant was ok. Ski equipment booking in the hotel was fair and friendly. The staffs of reception were a little bit grumpy and not helpful in different occasions when we had an interaction with them.

The location was perfect just a 6 minute walk to the gondola. The room was imaculate, fresh towels daily and super spacious. The staff were all lovely and friendly and all the pool facilities were superb. Everyone was accommodating and the hotel itself was quiet and peaceful. Breakfast was delicious all the food tasted fresh couldn’t fault it at all!

Superb

Clean rooms,good spa,perfect massage:)),good food,good location,warm

Friendly staff, clean and great location Nothing was all good