Holiday Inn Resort Lumina on Wrightsville Beach by IHG

Passable

The pools and hot tubs. The Elevator.

Only one elevator was working for the 5 nights we were there. Evidently, the part to fix the elevator has been ordered, but had yet to arrive by the time we left. Staff was knowledgeable and personable at the front desk and at the restaurant..

Very good

The Hotel is on fabulous location, on sandy dunes overlooking ocean. You can hardly bit it. And eating at veranda overviewing ocean is also a special pleasure. Breakfast was reasonably good. You can get eggs per order. Fruit salad was good. Scones were very good. Nice choice of meals and reasonable pricing for diner. Excellent hamburgers. Yet the services of hotel and its price do not pair well with its location. Me and my husband, we have travelled the world and can thus fairly well evaluate this property. We have visited this property for over 30 years at least once a year. It uses to have 2 tiny jacuzzi-es, but we were happy with those as it still allowed to fund place in at least one. For the last several years only one jacuzzi was left. In the winter time you can not fit into it as it is full of people. it is also old and needs renovation to a large size appropriate for such large hotel. The hotel has now blocked one side of outdoor pool deck for special separieres which look to me serve no purpose and the use of those is probably very expensive. The outdoor pool was so warm that it was not inviting. The hotel should cool it down with icy water. New outdoor pool chairs are needed as existing ones are too old and many of those dirty. Also the small tables accompanying the chairs have not been cleaned regularly. A serviceman was however circling around the pool deck but not checking on the the tables. The hotel did not offer anything for the inconvenience of out of service elevators on our day of arrival. Just as a kind gesture, they should have done so. The indoor pool needs renovation, such as pool deck, including better air conditioning. Finally, the air-conditioning in our room was so loud, that we had to switch it off to be able to sleep. Not big variety of breads for breakfast, such as multigrain, or pastries, or jam/fruit spread. Scones were very good, but oats were too sweet. Nice choice for diner. Excellent hamburger. Outdoor tables are small for 4 people. Hotel used to have comfortable tables.

Beautiful location, easy to get to the beach, clean One elevator was not working and we were on the top floor so sometimes we had to wait a bit longer for the elevator.

Exceptional

Exceptional

Beachfront with pool

Lastly for the price the hotel restaurant food was mediocre. However Tower 7 on Wrightsville and Blueberry Grill in Wilmington were both incredible meals

it was a little of an inconvenience to do so , also they should really let everyone know at check in again that kids eat free breakfast lunch and dinner at hotel restaurant. Also only 1 elevator worked so that was a little of an inconvenience, but otherwise it was great, clean , staff was amazing and location is superb oh and and one last thing the hotel beds were super comfortable !

Exceptional

Only one elevator in service, bugs in sink area

Great location. Enjoyed our stay, fun area only complaint was only one working elevator during our stay

Superb

The checkin was also a disaster as our name got “dropped from the queue “ and we never were informed our room was ready so we sat and waited for nothing! Then to top it off the fire alarm woke us at 7:30 am on departure day & we had to evacuate the building! All in all it was a very disorganized hotel !

Overall the hotel was a great experience. The only ding I had was the elevator. We were there for 6 days and only one elevator worked. For the last two days the working elevator would violently shake while moving and at one point the doors didn’t open fully at first for us. Others said that the broken elevator had been down since January. So the wait to ride it was long and the obvious safety issue was a real concern. They kept making excuses but they had multiple days to fix it with no real plan to do so. Again, the rest of the stay was great, just FIX THE ELEVATOR for safety’s sake!

Breakfast was delicious Elevators were not working and the fire alarm got us out of bed and stood outside for thirty minutes until fire trucks came and announced it was a false alarm.

Overpriced and falling apart

The pools and the beach access One elevator was not working, which is understandable, but the staff could have mentioned that at check-in. A little honesty goes a long way. It took upwards of 5-7 minutes for the elevator to arrive. Also, several of the housekeeping staff were yelling to one another throughout the hallway on our floor. Think outside voices.