Courtyard Chicago St. Charles

When I book my very first day, I checked the rooms and bathroom. The bathroom toilet would not flush. I called the front desk. They sent Maintenance up. The maintenance man came and looked at the toilet and told me to just wiggle the handle and it will flush every time we went to the bathroom we kept on having to wiggle the handle every time someone needed to use the restroom. The balcony had a puddle of water on the Balcony the entire stay. I kept booking and booking back to back and so this is what we had to deal with every day. I absolutely hate that when I’m ready to eat my food. I have to get up and get on the elevator to go all the way downstairs to use the microwave but besides that I love this hotel I will be back. I love the bar. We love the pool we love the food. The staff was great. The rooms were clean and I still rate this hotel an absolute 10 out of. . The rooms were clean and I still rate this hotel an absolute nine out of 10. The other things were minor to me, but the biggest problem to me was not having a microwave inside of the room, but I love it. I will recommend.

I arrived late and Paula as a delight

Hotel needs a pip

Staff was very nice and helpful,

The staff are excellent the Hotel location is goog. Tiny swimming pool and gym My bed sag in the middle. The Hotel is old even the color.

Everything Nothing

Our room did not smell good. Maybe it used to be a smoking room. I don’t feel like the value for what we paid was worth it at all. Would not stay here again.

Na

Room we received had ceiling leak and moldy smell. Bed was awfully uncomfortable and bathroom shower was dirty. Curtains were torn and dirty. Very disappointed and would not ever stay here again.

Very clean, quiet hotel. It’s a bit out of the way but has wonderful views and a nice outside space for relaxing. I especially enjoyed the patio and the view it offered.

I feel like this place was built out of cardboard. Request a top floor room if you want to get any kind of sleep. We could hear every single step taken by the guest staying in the room above us. The room could have been cleaner. With that said, the staff was very nice.

Exceptional

Nice location. Bath area needs updates. Side table next to the couch was flaking and rust all over. Was a hair in the tub. Someone’s Bobbi pins on the floor.

Clean room …nice staff…great babe and restaurant….only complaint is they charge for parking in the parking lot ? And for internet..even as a Marriott member?

The only observation is the bathroom was very dated. But staff and backyard were wonderful

Very good

Nice balcony clean room outdated bathroom but overall good experience

Clean facility and nice rooms. The beds were comfortable.

Everything was excellent.

I would have liked a larger swimming pool