Hilton Santa Fe Historic Plaza

Your front desk staff is wonderful, particularly Gavin (I think that was his name). Very helpful!

Ok hotel, quite dated and would benefit from an update. Staff and location was great.

They had 12.00 bottles of water, which is a lot. I was so thristy I decided to pay the price and open one. The bottle needed a bottle opener. I called the front desk to ask where I could find a bottle opener in the room. They told me I would need to go back down to the front desk and bring the bottle so they could open it. REALLY! After a long day of travel I need to bring the bottle back to the desk. How about leaving bottles with a twist off in the room?

No ice machine available to guests, however you are given a small bag of ice upon request.

…………. Zzzxzzzxzzzzzzzzzzzzzz

This is a historic hotel, so I give it credit for its age and charm however, neither the in room refrigerator and safe drinking d not work. I had to call the front desk to have a maintenance engineer replace them. And on that note the pool tile was dirty and the hot tub had no heat. I asked the maintenance engineer if he was aware the hot tub was not heating and he said “yes, the pump is broken “. Part of the hotel experience (and cost) is being able to use the amenities. When the amenities are not available, there should be some kind of disclosure.

WiFi was not accessible from my room. I had to make a video call while I was there and asked at the reception desk if there was any private space in the hotel I could use for 1/2 hour just to make the call because I couldn’t use it from my room. I Had to haggle for it. While I was waiting though someone else at the reception desk was complaining about WIfi not being accessible. We then realized the whole place was on the WiFi fritz. So I went to my room and used my phone hot spot. It was a jumpy connection but better than nothing. The staff for the most part is very friendly and accommodating. The facility overall though is looking very tired and worn. It needs a makeover.

Exceptional

Air conditioning was poor. Asked for maintenance repeatedly. Finally changed rooms the next day and that room was very good. Did not know parking was an additional $31/day. Also, I thought I signed up for breakfast at $20/day/person. After we ate breakfast they said breakfast was not included and charged me approx. $60.

We enjoyed our time at the hotel. The room was clean and the staff were very nice and helpful. The location is walking distance to restaurants, museums, churches, etc.

Hotel toilets use pressure and are extremely loud…heard them all night long.

Very friendly staff at front desk, very welcoming. Housekeeping really great. Very thorough.

Pool was green and closed in the height of summer. All elevators were broken. This place was terrible

My room had been renovated (bathroom) others I was traveling with had not! Very convenient location

Nice

The hotel was well maintained. The room was large. The adobe look inside had a lot of character. The bar/restaurant was very good. The staff were helpful. Great location. Minimal amenities, No shops or spa. An excellent place to stay.

Need more towels available for guest

The room was clean, but we had to be moved after a few hours because the refrigerator was not working. Front desk staff was very helpful and understanding. We were compensated with breakfast vouchers and Hilton honors points for our inconvenience which was very generous. The breakfast was ok. It was very hot during our stay in Santa Fe and the air conditioning could not keep up. It was locked out at 64 degrees but felt much hotter which made it a little difficult to sleep. The pool was very cold and hot tub wasn’t working. I would say the hotel is nice but I think I would stay elsewhere in the future. During checkout, a few others that were checking out expressed that they were disappointed with their stay. It is a very convenient location to the plaza.

The photos on their website must be from a very long time ago. When we pulled up in front of the hotel all of the large planters were empty. Building and property look so run down. Landscaping had clearly not been tended to in I’m guessing at least one year. Weeds were grown up as high as the windows all over the property. Hot tub was out of service and had orange cones around it and the pool was ice cold in July. Pool area also had very few chairs and old plastic touches with no cushions. I specifically booked this hotel because it was downtown and had a nice pool area for my young kids. I have stayed at many other hiltons that were fantastic, so I was shocked at the state of this facility. We had planned on 5 nights here but only stayed one and decided to the switch to the Eldorado Resort across the street which went above and beyond, far exceeding our expectations and I would highly recommend especially for families.

We lost one bike and we found out another resident lost 4. Apparently crime around the hotel is a problem. Our expectations from a Hilton property located in downtown Santa Fe were not met. The staff were very helpful and we appreciated that.