Hotel De Anza by IHG

One of the best hotels I’ve stayed at in San Jose. Such friendly staff and beautiful rooms!

I liked that they waived the early check in fee and the hotel was so close to the venue. I didn't have wash cloths.

Location and cleanliness Requested 2 extra pillows but did not receive it in room

Disappointed as it's usually a nice and relaxing hotel to stay at.

Location Check in not efficient

The location was a good spot. It was walking distance to a lot of the stuff I wanted to go to. The valet is in an inconvenient spot. The elevator sways when getting on or off. The light in the bathroom flickers (the light bulb might have been going out or something) the real problem was that the refrigerator in the dresser was crazy loud. I woke up from it and couldn’t figure out what was making the noise until I opened the cabinet under the tv and it is the old dingy looking mini fridge that sounds like one of those asphalt drillers. It was insanely loud. I’m glad I only stayed the one night, I will not be staying there again.

Nothing

Excellent location and amenities.

Exceptional

Due to maintenance upgrades, the hotel televisions were not available. The room was clean and welcoming. However, I could not take a shower because the water remained cold. I reported this to the manager and they gave me a thirty percent discount. That was a pleasant surprise.

Great hotel. The cable was misleading; there were only 27 channels available.

Anthony the Manager was very friendly and welcoming! Enjoyed our one night stay, even in the mist of renovations. Very close to downtown restaurants, one block walking distance. And cafe on site is delicious and definitely worth it!!!

Parking by Valet only. Otherwise a nearby parking garage had to be utilized. Lots of renovations going on, and had to change room due to non-functional A/C. Otherwise nice place right near downtown eateries, clubs, etc. Would go there again.

Lots of loud noise from the street below, though it was a Saturday night with some event.

Good

Ac didnt not work! Left hotel because we couldn't sleep! Made several attempts to contact manager Anthony! Never received return call! Front desk held 500 dollars deposit!

My room was 92 degrees when I arrived, and it took 1 hour for them to give me a new room. The maintenance guys were great.

Checked into the hotel late and went to the room. The room was 85 degrees, and the air conditioner didn't work. Went to the front desk to ask for another room, and they said the entire hotel was done for the entire day!!!! My wife was in a wheelchair and there were no bellmen to help with our luggage. They said they would comp the room if we stayed, as we checked out of the hotel to find another at 11 PM! everything.

location was great there was an issue with the AC and i was informed only at check in and i was only offer for a full refund at 11:30pm, nothing else was offered

Exceptional