Palazzo Ripetta

Excellent hotel service and staff

Location is fantastic and very friendly staff Nothing

Exceptional

Very good

The room was great. Our bed was extremely comfortable and there was ample storage for our clothes etc. The bathroom was probably the nicest I've ever had in a hotel with double sinks, a spacious walk in shower with great water temp and pressure and also quite luxurious. The staff were very classy and efficient and it was obvious we were in a 5 star hotel. We did not eat in the restaurant and only had pastries and coffee in the morning. The location is just ok. The actual street is a bit boring and the neighborhood is not as charming as other areas we've stayed in Rome. The room could have been cooler not that we were sweating. This was not the only hotel we stayed in and others were able to keep the temperature cooler. When we had breakfast a lovely staff member brought us coffee and a tray of pastries which was nice but I would have preferred to see a menu and choose the pastries I wanted (as I didn't like all that they chose, and didn't want multiple) and only pay for what I want and also we were lead to the bar area to sit alone with our breakfast. It was a little weird. The rooftop bar/terrace was ok but seemed like it could be anywhere so not really worth spending our time there. I know it's not their fault, but this type of hotel will have many occasions like one that took over the rooftop for an evening and the beautiful outdoor restaurant for an evening, which was actually the evening of our anniversary when we would have wanted to eat there. When checking out the receipt requests a tip and suggests a range average of 20% of the hotel bill. I found that pretty disgusting and have never seen a hotel ask for that. I ignored it and not sure if it was a coincidence but the demeanor of the staff who helped us outside with our luggage seemed to change and the taxi we were given to take us to our next location ripped us off.

Exceptional

Exceptional

Great staff great location great food lovely room Nothing

Lovely district, great hotel, exceptional staff Roof terrace bar was rather over priced

perfect

We had a fantastic stay at Palazzo Ripetta in Rome. From the moment we arrived early in the morning after a long flight, the team went above and beyond to accommodate us with an early check-in, which made a huge difference and set the tone for the entire stay. The hotel itself is outstanding — the rooms are beautifully designed, spacious, and extremely comfortable. Everything feels well thought out and maintained to a very high standard. The breakfast was excellent, with a wide selection of fresh, high-quality options that made each morning a pleasure. The location is perfect — centrally located yet quiet, making it easy to explore Rome while still enjoying a peaceful environment. A special thank you to Pankaj, who was incredibly kind, professional, and helpful throughout our stay. His assistance with the early check-in and his overall attitude truly elevated our experience. Highly recommended — we would absolutely stay here again.

Exceptional

Our stay at this hotel had some positive aspects, but overall it did not meet the expectations one would reasonably have for a 5-star property. The most noticeable shortcoming was the breakfast. The buffet selection was quite limited and lacked variety – in particular, there were no fresh vegetables or spreads available. Additionally, items such as pancakes and egg dishes came at an extra charge, despite breakfast already being included. In our experience, even hotels with fewer stars often offer a significantly more comprehensive and inclusive breakfast. We were also surprised by the policy of pre-authorizing €100 per night on our credit card for potential in-hotel expenses. For a 5-star hotel, this felt excessive and somewhat inconsistent with the level of trust and service one would expect, especially considering that our stay had already been fully prepaid. Another concern was that our passports were scanned during check-in. To our understanding, this practice raises questions regarding compliance with GDPR regulations, and it did not leave a comfortable impression. Service-wise, there was also room for improvement. During our stay, I suffered from severe food poisoning. While the staff offered to call an ambulance, there was no further assistance. We had to arrange a taxi ourselves to get to a pharmacy and obtain medication. In a hotel of this category, we would have expected a more proactive and supportive approach, such as assistance in sourcing necessary medication. Overall, while the hotel has potential, it is not yet at the level of service, attention to detail, and guest care that distinguishes truly outstanding 5-star hotels. There is clear room for improvement.

Fantastic location and great customer...

Superb

Superb

Superb

Exceptional