SureStay Plus Hotel by Best Western Reno Airport

Close to work Not very clean, felt like I was in a crack motel.

Staff was nice and helpful and room was clean and definitely will be back. Stay went good and hotel was at a good spot to get anywhere.

The lady at the front desk was very helpful and kind

Mediocre motel.. staff were excellent but they don't have much to work with !

Disappointing

Pleasant

Great place to stay with your pup.

Convenience A bit dated

Very friendly and helpful staff No breakfast included in stay. Specialty restaurant offered food but limited selection ( no decaf coffee for example)

The hotel restaurant is poorly staffed with long wait times. It is not a complimentary breakfast. If you want to eat before a flight allow plenty of time.

Extremely convenient location, you can walk from the airport to the hotel via airport parking building.

I think they need insulation between the floors. I could hear the floor creaking above me. It seemed that the people above me on the third floor were pacing the floors all night!

One of the elevators was broken so that there was quite a bit of extra walk with a full compliment of luggage; also, the computer system was very slow for checking in.

Very convenient to the airport. room was clean.. was a little confusing on what door to go to to get to our room. We ended up doing a lot of walking to get to our room.

Nice and clean, easy access to the airport. Staff quick and easy to work with.

Clean, well appointed and very close to the Airport

Very convenient to airport. Exterior was well maintained. Interior was also clean and well-maintained. Ice machine wasn’t working on the second floor wing I stayed in. Showers in bathrooms were absolutely too weak. I understand about water conservation but how much are you conserving when people take longer showers to get properly rinsed off? TV service was spotty, but was supposedly being serviced.

Very good

Room was very clean. Carpet needs replaced.

it was pet Friendly and loved that bed was provided even though my dog didn't want to lay on it. treats and 1 baggie for 2 nights stay was a bonus. house cleaners were noisy talking to each other with thin walls/doors at 8am and woke us up. Front Desk Staff wouldn't answer the phone when called 3 separate times. Shower head seem to be tightened too much as it was hard to pull to turn on the water and was really weak as well. Other lazy pet owners left there shit on the grass, come on pet owners be responsible for your dog.