Holiday Inn & Suites Puerto Vallarta Marina & Golf by IHG

Cleanliness, restaurant, pool, location. Nothing

Very clean - very quiet. Location- but great for travelers

I liked how new and contemporary it felt considering the price. The staff was very courteous and the hotel was impeccably clean. There is nothing you can do about this. But getting there from where I am was very painful. That is not your fault and I’m sure it Is a very good location for people coming in from the airport.

Very clean No dislikes

The breakfast is well worth it and available to 12 noon. Omelets, French toast, soups, salad and fruit, and 12 hot dishes. This hotel has the latest tech such as lights that go on and off with motion sensors. If you go in the main floor restroom and use the stall, the light will go out. Very modern. You need a card to use the elevator, and a card to make the AC work in the room, so ask for 2 cards. Very nice large shower, clean and lots of hot water. Close to the Marina district for shopping, and dining. There is a Marina beach, a bit hard to find, but use Google maps. Very close to the airport with a shuttle service. Good hotel, new condition, and good service. The door frame to our room was damaged and poorly repaired. When you have breakfast they have you sign a slip saying that you owe the amount, but you prepaid with the room and got a good deal. If you have a drink at the pool, you do owe the amount. Somewhat confusing.

Helpful staff

I love this hotel. Close to Maria. Staff are amazing, rooms are awesome, Resturant was awesome No parking and just off major busy highway

The location is the best. Room was big and clean. Looks very well maintained and the bed was the best. Its restaurant is overpriced.

Close to the marina

The breakfast always had many delicious choices, even for people with food allergies. Hot dishes, fruits, coffee, juices. Protocol to pay was unclear to me. Upon checkin, I was asked if I would be dining, so I thought my meals would be charged to my room. Then, attiving at the dining room, I was asked for my room number. However, I was expected to pay at the end of each meal. This was not a problem, simply unclear to me.

Several tasty choices for gluten-free, dairy-free diet. Thank you.

The room was clean. Complimentary water advertised, really means one bottle of water per bed. After that, you have to pay for water. Clearly not enough for two ppl. In the room and a coffee maker. Advertised as having a complimentary mini bar. Again…..non existent No one instructed us on how to use the elevator ( you must swipe your room card, then push the button for the floor you want) no instruction on how to make lights, air conditioning etc. work in your room….again….you have to insert and leave your room key in a slot on the wall. Overall, front desk staff not helpful. For the price I paid, I would never recommend this hotel. It is listed as suites at the marina and golf…..you could not even see water, as it is across the hi-way behind all of the beach front resorts.

Everything Nothing

With other members of my family, we took two rooms (402 and 511). The only purpose of our stay at this hotel was to get to the airport early, as we had an early flight and had to complete some paperwork related to my grandchildren's trip. On the night of our stay, we had dinner at the hotel and then asked the desk attendant to wake us up at 3:00 a.m. She said yes, and we all went to our rooms. We took the precaution of taking a photo of the note in the logbook. When the appointed time for the wake-up call arrived, no one did so. Neither to room #402 nor to room #511. Only by providence did we wake up and realize the serious irregularity. When we went down to the hotel lobby and asked why the calls had not been made, the person who said that she was in charge of the reception (Ms. Alexa) simply replied that she had “forgotten.” In our opinion, she was most likely asleep or distracted by some other minor activity. I want to make it clear that Ms. Alexa's recklessness seriously jeopardized the continuation of our trip and, considering the time we were traveling and the prevailing conditions in the area, even posed a great risk to our personal security. It is important to mention that, after this incident, I tried to contact the hotel manager (Ms. K.Z.) by email on several occasions and never received an answer. With other members of my family, we took two rooms (402 and 511). The only purpose of our stay at this hotel was to get to the airport early, as we had an early flight and had to complete some paperwork related to my grandchildren's trip. On the night of our stay, we had dinner at the hotel and then asked the desk attendant to wake us up at 3:00 a.m. She said yes, and we all went to our rooms. We took the precaution of taking a photo of the note in the logbook. When the appointed time for the wake-up call arrived, no one did so. Neither to room #402 nor to room #511. Only by providence did we wake up and realize the serious irregularity. When we went down to the hotel lobby and asked why the calls had not been made, the person who said that she was in charge of the reception (Ms. Alexa) simply replied that she had “forgotten.” In our opinion, she was most likely asleep or distracted by some other minor activity. I want to make it clear that Ms. Alexa's recklessness seriously jeopardized the continuation of our trip and, considering the time we were traveling and the prevailing conditions in the area, even posed a great risk to our personal security. It is important to mention that, after this incident, I tried to contact the hotel manager (Ms. K.Z.) by email on several occasions and never received an answer.

I booked this hotel room several days in advance of my stay through Booking.com. The website listed this property as a pet friendly location. The hotel looked clean and luxurious upon entry. The valets and front door gentlemen were very friendly. I booked this hotel room several days in advance of my stay through Booking.com. The website listed this property as a pet friendly location. When my 83-year-old mother and I arrived (with our documented and registered) service dog at 10:30 PM after a long day of travel, the hotel staff rudely refused to let us stay, stating that despite having all documentation for my service dog, the policy at their hotel is NOT PET FRIENDLY. The staff inside was not friendly either. (They hesitated for a moment as I scrambled to ask them to help me find another place so late at night. They did decide to allow me to stay in the lobby out of the rain with my service dog and mother while i got on the phone to search for a location that would allow us to stay at the last minute.) I can respect an establishment's specific policies, but this hotel was listed on the website as Pet Friendly. Not only are they definitely not pet friendly, but they even denied me a stay with a documented service animal.

Gael at the pool bar spoke very good English and made great drinks! Other staff very friendly and helpful. Walked out of restaurant because we sat there for 10 minutes with no water even though there were plenty standing around.

Location, cleanliness, rooms, view, restaurant, everything! Cuisine could be better but still edible

Location you have to cross over a very busy road to get to the marina

I liked the room, clean and cool. Pool.