Quality Inn West Plano - Dallas

Needs updating for sure. Breakfast was good WiFi sucked!

Room is always clean. Customer service is 5 star . They very helpful and do everything they can to assure you have the best experience

Clean room very professional and pleasant staff. Safe

Thanks Jason Delacerda

Awesome staff and neighborhood quite room was clean

The staff was pretty rude, and in the room the TV is pretty much useless and the bed is so stiff. You would think you were laying on hardwood floor, it’s fine if you’re mainly doing activities and restaurants and stuff, but if you’re looking for a relaxing type of place where you can really hang out in the room and have a good night, then I wouldn’t recommend this place

Clean and relaxing

Staff is always great , rooms are always comfortable and relaxing

Staff very friendly. Bed was comfortable. Area is quiet. Stayed there 4 times in past 8 months. Hard to find a place like this for under $100.

EXCELLENT Front Desk Professional

This was my second time staying at this facility. As with the first, the room was clean. Check in staff was courteous. Should I need to make another trip to the Plano area, I will keep this place in mind.

AWESOME STAFF AND PEOPLE

The rooms were clean and the staff were very friendly. The exterior and lobby areas need renovation work. You should think about updating the paint on the exterior and more bright lighting in the lobby breakfast areas. The breakfast needs work. I noticed a lot of off brand items (cereal, yogurt, etc.!) which speak low quality. The cereal was stale and was not Fruitloops. The waffle batter was awful, the sausage and eggs — awful! The pasties sucked. The staff only put out little quantities at a time which made me think they were rationing the supply. You can go to Costco, Sam’s, or HEB and get better quality pastries. I was not expecting a 4 star breakfast, but you should aim to have better quality like other hotels who offer a complimentary continental breakfast.

The room had stains on the curtains and the bed sheets. Check in took 20 mins because no one was at the front desk. And breakfast was bad.

Outdated, rundown but extremely friendly staff, comfortable beds and clean room. Free parking Needs urgent update, the breakfast is probably the most basic one I’ve ever seen in this type of hotel.

Great staff and very clean but things are a bit worn and pealing. But beds were comfy

Awesome staff at the front desk very professional

The breakfast service was also very disappointing. Food items were stocked in very small quantities, allowing only a few guests to be served before items ran out. Guests were frequently left waiting while food was replenished. The only hot breakfast items available were eggs and waffles. Even the yogurt refrigerator was mostly empty throughout the three days of our stay. In addition, the bed sheets had yellow stains on them. When I brought this to management's attention, I was instructed to take the sheets to the laundry room myself for an exchange rather than having someone bring clean sheets to the room. We were also required to take our used towels to the laundry room in order to receive replacement towels. I have stayed in hotels for more than 25 years and have never experienced a stay this disappointing. This was my first time staying at a Quality Inn, and unfortunately, it was the worst hotel experience I have had.

Breakfast good . Quiet comfortable rooms

The breakfast was great...fresh, everything was super clean. Furniture in room was slightly dated. And one of the exit doors to parking wouldn't completely lock on the bottom floor. Staff was attentive.