Extended Stay America Suites Kansas City Overland Pk Nall Av

No one came to clean the room nor bring new towels

NA

My experience was HORRENDOUS!!! The room had a foul oder! The kitchen and bathroom was FILTHY and the sheets weren't changed!!! I immediately complained to the staff and asked for another room or maid service. I was denied both. They told me to clean the room myself! The experience was SO HIDEOUS I departed early and asked for a refund or discount. I was denied that as well. The front desk help did their best, however the Manager was VERY SMUG and uncomidating! The room advertised on the website is not the actual room and is false advertisement! DO NOT stay at that hotel!!! COMPLETE RIP OFF!!! 0 ⭐⭐

We had to ask for plates, utensils etc. all cabinets were empty. We were told to empty our own garbage. Because we were not feeling well that week, we dealt with it.

Hood hotel in the suburbs

JUST A ROOM TO SLEEP IN FOR THE CONVENTION. BATHROOM SHOWING SOME NORMAL WEAR & TEAR.

This was a fair hotel. I would probably try somewhere else next time just a lot of stuff going on indoor slam in the middle of the night on the light sleeper but for a quick stay like we had I was perfect.

Easability to parking. No ICE MACHINES, had to make ICE in the room's refrigerator, whose ICE CUBE trays were EMPTY!@

Not clean at all..2stars

Large room was nice. Had a one burner stove top and a upright small refrigerator. Be aware you have to bring your own cooking, plates and service utensils. They advertise free breakfast but it is very minor. Coffie, instant oatmeal and muffin. No milk or juice for children.

They have got to offer a proper breakfast like other hotels, not grab and go.

The room was barely cleaned, the cabinets are sticky, the floor turned my socks and feet black, there's a huge crack running along the ceiling with paint falling off, there's a terrible smell of stale cigarette smoke, and if you leave anything behind by accident good luck getting it back, they won't ship it assuming it even gets turned in, they either throw it away or keep it, the staff was zero help

Our room was not clean. The property is dated and the unit smelled of smoke. They need to change things up or bring in an industrial ionizer.

It was convenient to the event I was doing but not much else. (Restaurants were all a bit of a drive. Looked walkable, but not quite. It said a lot of things were included but you had to ask for them (like a coffee maker, cutlery, plates, bowls, etc) they were not stocked in the rooms. Also, the bathroom had some minor damage but was still functional.

Check in staff was friendly Not very clean Hair in the room, several places, shower broken and dirty

Yes i tried to cancel and they wouldnt let me

Bed was hard and room smelled like cigarette smoke all 3 days. It’s a non smoking hotel and the smell was bad. Their “breakfast” consisted of stale packaged muffins, oatmeal and coffee. Housekeeping did not service our room at all.

great location Toilet did not work and they could not fix it

The property was clean and comfortable. The property could use some updating though as our bathroom and tub/shower had rust and the metal shower rack was worn and rusty. The toilet in one of the bathrooms in our suite ran constantly despite us trying to fix it. There was no carpeting but the floors were clean and looked like LVP. The rooms were spacious and the bed was quite comfortable.

Kitchen I was charged twice. 2 days through booking.com and one day through the Extended Stay America Suites Kansas City Overland Park Nall Avenue.