SureStay Hotel by Best Western Ontario Airport

Everything is fine. Perfect for the night. Shower was horrible. Besides that it was absolutely fine. Would stay again.

Everyone was nice but the hotel is very bare bones

It wasn’t what I expected.

The rooms were DISGUISING! Sheets had vomit stains, the rooms smelled like weed/blunts, the curtains didn’t close. I would NEVER stay here again.

I could have enjoyed my stay a lot better if it were not for a woman, who clearly sounded like she was high on drugs (by the sound of her voice, I did not open the room door) at 3:00 AM. She kept knocking and asking "poppers" and to be let in, and I told her to go away or I would call the police. My room was on the first floor with the entrance facing the parking lot and the room was at the very end. I feel very ambivalent about ever staying at this place again. Do not recommend under my circumstances.

Super Hotel....Excellent ptit déjeuné et tres grand parking

Front desk staff were great, rooms were clean and beds were very comfortable. Will be booking again.

Very basic room, basic breakfast offerings. I was most pleased with the nice welcome from the front desk.

meh. Wont be going back.

Great place very clean

I did not like the fact that I had blood on the blanket where I put my face like drops of blood and it wasn't mine I did not like the fact that they have somebody there with no gloves serving you your oatmeal and coffee and she was kind of rude

Good

Minimal breakfast

To me the location of the hotel might be the difference between staying close to the airport. The staff was nice and helpful. The morning breakfast was not great. I grabbed a banana and headed out for the day. The place could use a facelift and some maintenance.

Great affordable hotel.

Cleaning standards are implemented. Rooms are not getting serviced to health standards. Front desk let us know only one maid is only there daily, unbelievable for a pretty large amount of rooms.

There is an African American woman at the front desk who lacks customer service care. I had been there 6 days and everytime I asked her for service she gave attitude and lacked any kind of communication skills, care and empathy. I’m sure pretty the don’t service rooms regularly as she kept saying there was only one maid for all those rooms everyday. That is a huge miss how are we to know rooms are getting cleaned to health code standards. I get the every 3 days but 6 unbelievable!

In general, everything was good

Sheets and towels were clean. Carpet, drapes, refrigerator and bathroom were not clean. There was a bad odor.

Great Customer Service