Holiday Inn Express Hotel & Suites Odessa by IHG

Bad

I stayed for three nights and was very impressed with the politeness and helpfulness of the staff. The room was very clean and well kept. The bed was super comfortable. I really enjoyed the fact that I could get fresh brewed coffee 24 hours a day!

Would definitely stay there again.

Rooms are big and spacious. Clean bathrooms and room. Nice variety at the breakfast. I’m in Odessa biweekly for work, this will probably be my go to spot now. Tv is super old and cannot connect to my phone or Netflix/disney+/youtube

It was very clean and the staff was very helpful. There was plenty of parking.

Everything the facility seems new and our room was extremely comfortable. Beds were very comfortable. checked in they informed us that the elevators were not working, but we were not put on the first floor. As an elderly couple with luggage, I was appalled nobody informed us when I booked the room that we were going to have to use the stairs. Also, on Friday morning, there were no cinnamon rolls at breakfast- holiday Inn used to make commercials about the cinnamon rolls, They are awesome and they should never run out of them!

Amazing stay definitely book again

Elevator was out of service unless you called to front desk to get them to come open it for you. The phone in my room did not work either so that was useless. But we did not mind the stairs.

The breakfast buffet was very good. Clean, organized and always full. Great staff running the breakfast. Elevator did not work. Had to use stairs the whole stay. Not good.

Exceptional

The breakfast was pretty good, and there was no carpet. We had plenty of space for my whole family in the room. The front desk staff were very kind, and they put me on the first floor since the elevator was out. There's coffee on demand in the main hallway. There's no exhaust fan (that I could see anyway) in the bathroom. The anti-slip stickers in the bathtub were either not fully clean or they were stained. I didn't feel comfortable washing my baby in the bathtub in there. I'm not sure if there was a problem with the a/c or not. It did blow cool air, but with the thermostat set to 69 or 70 degrees, it still felt closer to the 74-76 range. It was hard to sleep because of that. Also, I know this isn't entirely the hotel's fault, but there were a bunch of roughnecks staying in our hotel and stomping around at 5am to go to the job. I assume there's an oil boom in the area and that also caused the price per night to be more than what I consider reasonable.

The room had been recently renovated and was very clean. The shower was exceptional! Front desk staff was friendly and informative that the elevator was out of service. Enjoyed the self serve coffee machine and provided breakfast.

Very good

Most of the time employees are not present in the front dest

The front desk person was not friendly during the check in process.

Excellent

Front desk clerk very friendly and helpful.

Exceptional

Very good

Exceptional