Crowne Plaza Charleston Airport - Conv Ctr by IHG

Great location close to resturants, shopping, and activites. The pool bar/food wasn't open at all during our weekend stay as advertised or as we were told during check in.

We were highly disappointed with our recent weekend stay. We originally booked a suite, but upon check-in, we were downgraded to a standard room because the suite's toilet and sink were broken. We were told no other comparable options were available.Unfortunately, the service did not improve from there. The front desk staff was unprofessional and dismissive during this process. Later, we attempted to order dinner at the hotel restaurant. The restaurant staff told us to order at the bar, the bar told us to go to the front desk, and the front desk sent us back to the bar. After being continuously misdirected, we canceled our food order entirely and ate elsewhere.Additionally, the housekeeping was lacking. The floors in the common areas and our room were clearly not cleaned over the weekend, as they grew noticeably dirtier each day. Between the forced downgrade, the unprofessional staff, and the communication breakdown regarding basic dining, we cannot recommend this hotel.

Very nice hotel. Comfortable and clean. Front desk staff were so helpful!

Airport shuttle service was on time and the driver was very helpful

The room and bathroom facility were clean and well kept. We really enjoyed our stay and look forward to staying again in the future.

Facility is not being upkept very well

The front desk and the house keeping supervisor that was working during the afternoon yesterday 8/16/26. I did not have there names but however they where absolutely both 5 star.

The location What I asked for was acknowledged but ignored

Exceptional

Property needs improvements. Smells old.

I thought the room was really clean and very nice, but it had a scent from what the cleaners use and I am allergic and there should be an option for people that have allergies I couldn’t sleep because the scent was so strong

Superb

Shopping at tanger !! Eating Walmart close by and good location to Charleston down town and air port ‼️‼️😁😁😁👍👍👍👍👍

Exceptional

Staff so pleasant and accommodating. Breakfast was good, lots of choices. Kind of no frills. Room was small with 2 queen beds for 4 people.

Great location for airport needs. Rooms are large and breakfast is great!

Price of a mixed drink at $18. Airport prices but I get it. Don't drink if you're going to complain, right?

Actually a pleasant stay very clean and a comfortable bed. Right by the airport and an easy check in check out

I enjoyed the entire stay. The room was clean the bed was comfortable and the location is great. The staff is very friendly and informative.

Vent fan was noisy and door did not work properly.