City Express By Marriott Newport News

I truly enjoyed my stay here at the City Express by Marriott. My room had 2 queen beds and was extremely spacious. The hotel

Clean, fresh, friendly will be returning

Puss poor service from front desk clerk hotel was already paid for and still spent over an hour in the lobby going back and forth with the guy and he ended up being wrong

Security lock on door was broken and the guy at the front desk refused to switch rooms and Roaches

Location Dirty and dangerous water was spewing from AC unit

Drug dealers were in the hotel and lurking in the parking lots. Inadequate laundry facilities. Marijuana and other drug odors were suffocating us. Luggage carts and detergents were stolen. We were flooded out of 1 room, and moved into another with fleas.

The area ROACHES EVERYWHERE!

I DID NOT LIKE ANYTHING AT THIS HOTEL! The moment we walked in to the hotel it smelled heavily like marijuana. We checked in and went to our room thinking we could avoid the smell, and it was just localized to the lobby. We were wrong. It smelled terrible in the room. Additionally the room had NUMEROUS roaches on the walls of the room, in the sink in the bathroom, in the tub, on the bathroom floor, and multiple running around on the room floor. We left immediately once seeing this!!!

They did not refund my $100 deposit and there was nothing wrong with the room

Location is good. Room was decent size. Bed was comfortable The floors inside and outside of the room were dirty. No trash cans in the room. TV outdated and hard to use. The floor in the tub was unstable.

The location is great, close to stores and restaurants as well as the mall There was a lot of noise coming from another room that’s not the facilities fault

Don't stay here! It's more of a flop house than a hotel. The pictures are not accurate. There are no deluxe rooms, no lamps, old damaged furniture. The kitchen cabinets and drawers are empty. No coffee in the room or the entire building, no hand or kitchen towels. The only toiletry is 1 bar of soap. .front desk has limited hours, and has a metal locking screen that covers the office window. There is little soundproofing between floors. I did check the beds for bed bugs, but didn't find any, thankfully. The TV was OK. THIS place should not even be on Booking.com. We booked 2 nights, but checked in an hour after cancelation deadline. Front desk said I had to cancel 2nd night thru Booking.com. Do not expect Booking.com to go to bat for you.

Convenient

Staff and rooms full of roaches

Amazing and clean hotel

It was filthy. The room was falling apart. No amenities, no glasses, plates, no hair dryer etc. Front desk hours were very short. Website very misleading.

It was a very bad hotel. Not clean at all. I literally could not even relax.

Nothing. Everything about the experience was horrible. The whole experience was horrible. The room was unsanitary and dirty. The staff was rude and I I am currently trying to get in contact with the staffing at booking.com to receive a refund.

Nothing Everything

The drug infested property. Very unsafe.