Candlewood Suites New York City-Times Square by IHG

Didn’t get off to a great start, as I arrived just after 3pm and my room wasn't ready. But the member of staff kept me fully updated and sent me in the direction of free refreshments. The room was amazing. The air con was powerful and needed. It was so nice to have a fridge but one with a freezer too. I bought a few boxes of ice-cream to keep the heat at bay. I will be travelling to NYC again during Thanksgiving week and have already booked Candlewood. Thank you for your hospitality!

Location Bed bug

Location location location Bed bug

Room size

Location / cleanliness Location

Exceptional

I really liked the convenient location, the cleanliness of the room, and the quick and helpful service. The kitchen was well equipped, and the staff replaced the towels and took out the trash every day. Everything was comfortable and convenient.

Was only there overnight, but would stay again the room was clean and comfortable, it was very walkable , the front desk was friendly and had a nice city view

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Exceptional

Very nice stay in midtown, clean comfortable room with a nice bed. Felt very safe here. The promised fresh bean coffee machine was out of order, but staff kept urn coffee made at all times. We had an issue where the refrigerator became very disturbingly loud and it was handled immediately by maintenance (needed a little defrosting). Front staff was very friendly and helpful. Expedia did not quote the local taxes due at the property correctly, but that was not the hotel’s fault.

My stay felt much better because I booked this hotel last minute before checking out from another hotel. I stayed in a very bad hotel where there was no AC working and I had no option, but to check out. I found a good price on Expedia for Candlewood and reserved a basic room. My 1st impression was really good. The staff was helpful and pleasant. The room was spacious, although I did not use some of the amenities. I stayed for 5 days and the stay was fairly good. The hotel is centrally located and walkable distance to all the attraction. If the rates are fair, I would definitely come and visit if I am in NYC.

One of my wife’s and I favorite spots to come to in mid town manhattan . It’s very close to the train station so it’s perfect for us. Customer service is great and the surrounding area you can’t be it they have everything you could possibly want.

Close to tourist attractions such as Broadway and shops and restaurants. Free water dispenser in the lobby. Staff were friendly, and professional when I had a concern with faulty equipment in my room Faulty safe in my room when I arrived - was already locked and, when unlocked by a staff member, was then unable to be locked. Due to other plans, I no longer had time to wait in the room for the engineer on duty to resolve this, and I didn't feel comfortable with someone visiting the room with my belongings in when I was out AC could be loud at night if on auto mode TV remote didn't turn on channel guide and could not select channels from the guide. Ironing board in room was a little unbalanced but usable if positioned carefully. I had stayed at this hotel before and had no issues and was happy to return, so i was a little disappointed. However I was only staying 2 nights and would be out all day so these did not become an issue during the stay and I eventually forgot to report these additional issues, but seems some facilities in rooms could do with just an extra check that all works as intended before a new customer checks in.

My stay here was great, I appreciated its convenient location and walkability to dining options, Times Square, and more. I was disappointed with the cleaning of the rooms as it was only once a week, on Saturday morning. When I requested clean towels, it took over an hour to receive them. Overall, the stay was good, and the room was nice. I would stay here again.

Thank you for the place, the stay was amazing!

The location is good , staff is courteous. The price is high . The room is small , no view from room . The carpet in lobby is shabby .

Amazing location, well equipped kitchen, laundry facility, 24 hr coffee available at reception, comfortable beds

Great hotel for the price, good size for nyc, the kitchen is really nice. Would stay again.

Passable