voco The Shelby - Myrtle Beach by IHG

It was right off the ocean The fact that they checked me out earlier than I paid for and they had to re check us in.

Very good

Fun trip nice room and bathroom Balcony very tiny

location was great easy access to different things being on the 7th floor the elevator went down twice so I had to utilize the stairs along with my husband who had knee surgery so he isn't always able to go up and down so I found myself packing up stuff with the thought to be away most of the day to keep him from having to climb the stairs repeatedly

Exceptional

I loved the staff! The refreshments in the lobby were a nice touch, and I thought the option to use a bike for up to two hours was really cool. The location was definitely the best part. I requested an oceanfront, non-smoking room, and it was exactly as advertised! The breakfast was pretty good too and the breakfast staff was incredibly kind, friendly, and cheerful! I understand that keeping a beachfront hotel clean can be challenging because of the humidity, sand, and guests coming in from the beach wet and sandy. However, I do think some aspects of the cleanliness could be improved. In our room, for example, the shower floor looked stained and could use a deeper cleaning. I also found a few strands of hair in the shower, and there was still writing visible on the mirror when it fogged up, which made it seem like it hadn’t been thoroughly cleaned. Overall, though, the room was acceptable, and none of these issues were significant enough to negatively affect our trip.

Bad

Location that’s it Elevator was down two days in a row and I was staying on the top floor 8th floor mind you not 16 flight of stairs with luggage isn’t ideal for a vacation I wouldn’t stay here if I was you seems like they didn’t want to do anything about it or help get compensation for anything very disappointed with this location I will not be back here

The location and food was amazing. Staff was helpful. We stayed two days and did not get room service, we had to ask 3 different people for new and fresh towels. Did not get clean linens.

Fresh and New! Would stay again.

Staff was great. Beach view. And Alley abs Travis are the best bartenders there ever. Felt safe

The front desk staff were kind but very slow with the amount of people cycling in and out could have definitely used more staff for their turn over process. Extended wait times for rooms to be ready. They also don't have enough lobby space for the overflow of people that were waiting. Rooms were okay for sleeping. Overall staff was kind and ready to help when able. But, the hotel could use much needed improvements. I would spend a little more money elsewhere next time.

I chose the reserve now and pay later option however, when I got to the hotel, my reservation was canceled,The property tried to charge me before I got there and when the payment didn’t go through, they canceled my reservation. Other than that the pool was great. The beach was amazing.

The stuff go above and beyond for there guests

Very clean Nothing . Everything was perfect

Location Old and moldy. The pool rim and the cushions on the patio furniture were black with mold when you turned them over . Refrigerator didn’t work but was replaced with a wine cooler for our stay. Ice machine in only one building not all

Exceptional

If we are being honest for other people wanting to stay it all depends what your going for the rooms are definitely well maintained and excellent views if you get ocean view suite like we had . Do not try to check in early it is a hard task to accomplish, no ice machines on north tower or south tower only in main hotel. The pool area is very nice with a great selection of inexpensive 16 oz alcoholic drinks the bartender was amazing! The restaurant in south tower does not have a huge selection of food for dinner and give the food a 7/10 do not opt in for breakfast option to expensive i recommend going to hot stacks pancake house on kings highway we ate there 3 days in a row for breakfast there a 10/10 for food on taste and budget !!! Other than that overall experience at Shelby I would say is 3.5 or 4 star hotel!! Price for 3 nights is very affordable

Overall perfect.

Exceptional