Casa Altata Hotel Boutique

I truly enjoyed the aesthetic of the hotel. It was located in a perfect spot in the middle of Codensa. When there were issues, I felt like a solution was offered albeit inconvenient solutions sometimes. The bed was very comfortable The amenities were falsely advertised and could make your life extremely difficult. The shower had the worst pressure with water barely coming out but apparently this is not peculiar to them and common in Mexico city. The AC stopped working a couple of times but I think the most annoying thing is that this place was advertised as a hotel but there is barely any staff on site when needed. The breakfast included is not really a full breakfast, but just a couple of cereal items. I think this place should be advertised as a self-service Airbnb/hostel NOT hotel

The room was nice, clean, housekeeping was incredible. Breakfast was stale and inconsistent , the coffee was only available one day, after that the coffee maker was broken.

The room was great and smelled incredible. Very peaceful

Property is beautiful. Every detail is taken into consideration. I loved the concept of the common area next to the rooms. The lobby area was gorgeous and welcoming. And the room was beautiful The only thing that was subpar about the property was the shower, which only came out in a thin trickle.

Such a cute and charming boutique stay. Mary and Rocio truly went out of their way to help us and completely turned our experience around. Mary was incredibly warm, friendly and always available, and Rocio personally checked our room and helped us move when we were having issues. We really appreciated how well they took care of us. Our first room had several issues: hot water took forever to come out, the flush stopped working twice, the Wi-Fi wasn’t working the first day, and the AC barely worked. After changing rooms things were much better, although the AC was still a little warm. Fans in the rooms would be a great addition.

The property was beautiful, large rooms, beautiful decor, lounge areas on each floor complete with a kitchen. So many great little details, free beverages in the refrigerators, filtered water in the common space, fresh flower arrangements on each floor. The breakfast was made to order and delicious. The staff was so friendly.

Exceptional

They were amazingly hospitable, great rooms and the location is perfect

The bed was amazing and it had great pillows!! The breakfast was nice with very tasty granola. The decor was very trendy and upmarket and the hotel is situated in a nice area to wander around and find cafes etc. Also nice products in the bathroom, good AC and nice robes and slippers. A great place if you wanted to actually spend more time at the hotel. The hotel was super quiet and really chilled. I did enjoy my stay. The shower was a dribble and it was either scolding or cold, it was hard to get it right but the shower looked like it was going to be awesome before I turned it on. Bring an eye mask and ear plugs. The single pain windows do allow sound from the road which is very occasional but when it happens, it's loud. The AC unit lights up the room. It would have been REALLY handy to have a bottle of water in the room as I'd come in from a late flight. No lift so be mindful about lugging up your cases several winding flights.

Absolutely marvelous hotel, located in one of the best.neighborhpods in Mexico City, within walking distance from parks and restaurants. The hotel manager Merry was extremely nice, promptly addressing all our questions and requests. The beds are very comfortable and the rooms had everything we needed. The hotel has convenient work stations and a fast Wifi, allowing me to work remotely. The room was a bit small but had a common area right in front of the room with couches and complimentary coffee

This is a lovely, intimate boutique hotel. The staff is very friendly and helpful. They took great care of us and truly made my family of three feel welcome. The rooms are quite small but well appointed and comfortable. The common space is appealing and inviting. The location cannot be beat - a beautiful, tree lined street. Breakfast and coffee in the morning is served downstairs and is delicious. We had issues with hot water. They were resolved, but we went a day without hot showers. The layout of the room we were in is such that the bathroom is very prominent in the room and has a sliding. When we had tummy troubles there was no privacy for the person using the bathroom.

There is am additional shared common room what is very pleasant to sit down for a moment. The showers are not always working well. Not a lot of water is coming from them.

Exceptional

Such a cute hotel. Staff are so friendly! N/A

Exceptional

Exceptional

It was perfectly located near plenty of restaurants, making everything easy and convenient. The staff were exceptional—Majo stood out for her kindness and professionalism. She truly made us feel welcomed and at home.

Beautiful rooms and communal areas and lovely staff. Will be my go to for stays in Mexico City.