SpringHill Suites by Marriott Manchester-Boston Regional Airport

The pool was down. That’s why we picked here.

Passable

Superb

The pool was closed.

Superb

Everything was fine except the hotel charged for parking which I found slightly annoying.

The rooms were decent. Reasonably comfortable mattress, functional bathroom, a kitchenette with mini-fridge and microwave. I was underwhelmed by the West Elm couch/trundle. I only needed it as a couch but it was hard as a rock and the back was so low it was difficult to sit comfortably. All in all this is a fine hotel to stay at for a night or two, but I wouldn't recommend any longer, and plan to source your own breakfast.

The staff was great- they were so good on our key problems. Fast and efficient. The door key system was the worst I have come across. Three sets of keys didn’t work and they could not open the door and moved our room. The next day after being out - keys again didn’t work. No breakfast due to a sick call!!!! No cups in our room for coffee. Why have coffee and a coffee maker?

The front desk staff! Abby, and all of them were incredible Pool needs walls cleaned, toilet handle was cracked, breakfast hours need to be longer

The rooms and the hotel however were not clean, bugs in the bed, toilets backed up. Over all carpets had crumbs and smelled. Would not stay again.

They informed us in the morning that there was no staff for the breakfast therefore it would not be offered today.

Exceptional

Clean, comfortable. Nice staff

It was clean They charged me 3 times for my room. I had to wait a week to get my money back.

The staff were friendly and the location was nice. The room was a good size for 4 people , plenty of beds and space. The scones for breakfast were good. Coffee available all day was nice. We didnt like that the pool was stagnant, no circulation of the water. The bathroom in the room definitely needs an update. Old dusty tub and shower head... A little upgrade attention for the pool and bathroom and property would go from 7 to 9 easily.

The location was good Good friendly staff The breakfast was all sweet and no good options. There should be fresh cereals. It wasn’t clean the mirror had big stains

As a result, not all rooms were scheduled to be cleaned and restocked. Situation would have been less frustrating if this had been communicated to patrons. We stayed out of the room, but on the property, for 5 hours, just so housekeeping could do their job uninterrupted. Finally spoke with a member of the housekeeping staff at 3 pm who said our room was not on the list to be cleaned for that day. If we would have known this, we would have stayed more comfortable in our room. Being short staffed is understandable; lack of communication to patrons is not.

Superb

Exceptional

The air conditioning in my unit was not working I was told Three days in a row that maintenance fixed the problem. The air conditioning continued to not work and when i asked for a different room was told they were full and unable move us rooms. They were also unable to give us a discount due to paying via Third party ( booking.com).