Hyatt Regency Hesperia Madrid
About Hyatt Regency Hesperia Madrid
The elegant and welcoming Hyatt Regency Hesperia Madrid is a five-star hotel strategically located in the heart of Madrid, right in the Paseo de la Castellana and next to the art triangle formed by the Thyssen, Prado and Reina Sofia Museums and the financial district of Azca. It is also very close to the Jorge Juan passage and the city's fashionable restaurants. The El Corte Inglés department store with its luxury brand departments and the "Golden Mile" are within walking distance of the hotel. The hotel’s strategic location makes it the ideal choice for combining business trips with the cultural, art, leisure and gastronomic offerings that the city has to offer. The elegant rooms at the Hyatt Regency Hesperia Madrid include a 65" flat screen TV equipped with a ChromeCast system, a Nespresso coffee maker, a kettle, a rain shower, a pillow menu and luxury amenities. Room service is available 24 hours a day and free WiFi in the whole building is featured. We offer a number of unique gastronomic options. La Manzana restaurant, with its characteristic interior courtyard and its play on lights, offers the possibility of enjoying creative cuisine in an exclusive space. Next to La Manzana, the distinctive Mery Bárbola offers cocktails and a selection of signature tapas in a relaxed atmosphere. In addition, for those looking for signature cuisine, Dani García offers two new gastronomic proposals: Leña, which breaks with all the stereotypes of a traditional steakhouse, combines innovation, tradition and product in the best way and the Smoked Room restaurant, awarded with 2 Michelin Stars, offers an exclusive culinary journey and a unique gastronomic experience. The hotel roof comes with a gym, with impressive views of Madrid. There are also 9 meeting rooms and a business center with a computer and printer. Hyatt Regency Hesperia Madrid is located opposite the National Natural History Museum and less than 1.2 mi from the Bernabéu Stadium and with the city's most exclusive shops. Gregorio Marañón Metro Station is 164 ft away, while direct airport trains stop at Nuevos Ministerios Station, within a 10-minute walk.
Amenities
- On-site parking
- 24-hour front desk
- Meeting space
- Fitness center
- On-site dining
- Valet parking
- Bar / lounge
- Café / coffee shop
- Breakfast available
- Business center
- Express check-in / check-out
- Concierge
- Dry cleaning
- Self-service laundry
- Luggage storage
- Multilingual staff
- Full kitchen / kitchenette
- Spa / sauna
- Pet friendly
- Family friendly
- Wheelchair accessible
- Public transit access
- Airport shuttle
- Smoke-free property
Reviews
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No toilet privacy The bathroom door was transparent
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Very poor value for money and unclear communication at reception I stayed at this hotel for two nights and, honestly, I found the price far too high for the conditions offered. The invoice shows 340 EUR for the first night and 341 EUR for the second night, a total of 681 EUR for two nights. The room did not offer anything special that could justify such a high rate. The amenities were minimal: only one bottle of still water and one shower cap, although there were two guests staying in the room. Another unpleasant aspect was the lack of clarity regarding the amounts charged or held on the card. At reception, we were told that 50 EUR per person would be held as a guarantee and refunded later, but the explanation was not clear. Communication with the reception staff was difficult, both in Spanish and in English, which created confusion regarding payments and possible deposits. Overall, the experience was not what I expected from a Hyatt Regency hotel and definitely did not justify the price paid. The value for money was very poor.
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Food the stuff Room too small / no hair dryer / room small compared to the price payed
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A bit pricy. Walls in the room are not particularly soundproof.
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The staff behavior
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Rooms were large, amenities were nice, with all the 5 star perks like gym, spa, restaurant, 24 hour concierge Bathroom flush didn’t work so we had to switch rooms the first night. The next day the bathroom sink suddenly draining. We had to notify the front desk and it was fixed promptly. The hotel is a little far from city center and you have to take the train or taxi to get around which can get expensive.
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Excellent
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Nice location The view from my room was not nice
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Location All good.
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Jorge-who attended in us at the bar/restaurant was fantastic! Big hotel and clean. Appreciate the free breakfast. Several issues occured 1) despite us telling them in advance that we are traveling with little kids and need side by side rooms, they initially gave us rooms on different floors. 2) Room service was very incompetent and could nit get a tea order right. 3) Air-conditioning in one our rooms was not budging below 24C and we were there with kids during sone of the hottest days in Madrid. When we asked for a partial refund on this room and complained about the poor room service, they refused to issue any refund and we only managed to get reimbursement for one our dinners that was 1/10 the room price. Will not stay here again.
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It’s super spacious. Good for family of 4ppl. Nothing
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Very good
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Noisy room
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Very good
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friendly, helpful and courteous staff may be the language in terms of communication with some of the staff particularly low level staff like technicians etc
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Pleasant
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Exceptional
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Water is not free all days, coffee capsule are not refilled everyday, I found hair on bathroom towel,
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Every thing was excellent Nothing
