The Palace, a Luxury Collection Hotel, Madrid
About The Palace, a Luxury Collection Hotel, Madrid
This luxury hotel is located in the heart of Madrid, within the Art Triangle. The Parliament is across the road, and the Royal Palace and Opera House within walking distance. The Palace Luxury Collection Hotel, Madrid offers elegant facilities only 984 feet from the Prado, Thyssen and Reina Sofia Museums. The hotel is famous for its beautiful stained-glass dome. Here a fantastic buffet breakfast with music is served. Rooms at the Palace are elegant and modern. There is also antique furniture and an internet television. Cocktails, coffees and aperitifs are offered in The 27 Club Bar, under the dome. Offering live music, the bar was made famous by Ernest Hemingway in his novel The Sun Also Rises.
Amenities
- On-site parking
- 24-hour front desk
- Meeting space
- Fitness center
- On-site dining
- Valet parking
- Bar / lounge
- Café / coffee shop
- Breakfast available
- Business center
- Express check-in / check-out
- Concierge
- Dry cleaning
- Self-service laundry
- Luggage storage
- Multilingual staff
- Full kitchen / kitchenette
- Spa / sauna
- Pet friendly
- Family friendly
- Wheelchair accessible
- Smoke-free property
- Air conditioning
- Elevator
Reviews
-
It was unforgettable vacation with family. The location of the hotel is best. Stuff very helpful. Rooms clean and comfortable. Highly recommend hotel. Nothing
-
Everything The location The rooms The hotel staff -
-
Exceptional
-
Exceptional
-
spacious room, elegant deco, location is great Avoid this place if you travel with families. We booked two Premium Street View rooms and confirmed connecting rooms six weeks before arrival, including an extra daily charge. On arrival, after waiting over an hour for room keys, we discovered the rooms were not connecting. The duty manager blamed the hotel's system for not downloading our confirmed Booking.com messages and only offered downgraded room options. Rather than proactively resolving the issue, I had to insist on compensation after spending nearly another hour at the front desk. We eventually accepted lower-floor connecting rooms, but our museum plans for the afternoon were lost. The confusion continued with breakfast and billing. We received conflicting information about complimentary breakfasts, were charged walk-in pricing instead of the discounted rate purchased at check-in, and our final invoice still contained errors after checkout. Luxury hotels are judged by how they handle mistakes. Unfortunately, the service recovery was disappointing and fell well below expectations.
-
Exceptional
-
Perfect location. Grand and well preserved property Staffs can be trained better. They took away glasses and didn’t replace them. And some miscommunications at the reception
-
Exceptional
-
Exceptional
-
Exceptional
-
Nothing means nothing One of the worst experiencs i’v ever had, very old rooms, smelly, and cannot see anything good there more than the valet parking team. The reception people never ever smiled, the gym is very small and even the pair of dumbbells is not there. Worst thing ever the dirty carpets and the washrooms.
-
Beautiful Building interior and ambiance. Nothing
-
Very good
-
Lobby, bar, restaurant, location, style of room and room size. Especially I would like to express my thanks to the bellmen. During the Pope’s visit, when the city was very busy, they kindly helped us with our luggage and assisted us in reaching Atocha Station. Their help was greatly valuable in that situation Lifts are a little bit old and need to be changed
-
Exceptional
-
Superb
-
Superb
-
Great location near everything nice clean rooms great staff Breakfast was mediocre
-
Breakfast was mediocre
