Dorsett Shepherds Bush

The bed was very comfortable although on the slighter smaller side given it's in Central London it's acceptable. I slept very well in the bed. I was able to get complimentary check out for 11.30, which was useful. I was also able to have my luggage kept safely at the hotel reception locker. Location was central, loads of food options, walking distance to main tube lines and Westfield shopping centre. The hotel is meant to be a four star hotel, I understand that there due to being friendly environment reducing bottles however, the water is only available at reception, they should put water stand on every floor, to support this new scheme. The bathroom didn't have anything other than shower gell and body lotion, no amenities at all. The power sockets are not upto date, so if you don't have your plug you won't be able to charge your phone or laptops, so this is nuance. The lighting in the room was terrible, so low and dim. If you want to do your hair best to go to the bathroom. The staff are not as welcoming as they used to be, the following day slightly better. Only the female receptionist was polite but most of the men at the reception were unpolite and didn't seem organised. You do get charged £50, this will be taken out of your debit card, but kept as holding if you use a Visa. They don't tell you this, so best to use visa card. I did get my £50 within hour after check out.

Good

The property was close to central and easy to use the bus and underground. During my check-in, I found the welcome and greeting quite disappointing. The host did not provide a proper introduction or explain important information, such as the breakfast hours or which hotel facilities were available for me to use. Unfortunately, I also noticed that the pillow had an unpleasant smell, the bed had not been made to a professional standard, and the shower water pressure was extremely low, which made the overall experience less comfortable.

Location,price Not a 4 star breakfast; no butter!

The staff were very rude when we brought up the broken air con which they were already aware of. It was uncomfortable beyond human standards. See above

Superb

Exceptional

Very helpful staff, easy check in, good location, reasonable room. Aircon wasn't very powerful in room so it was a little warm

Exceptional

Air con doesn’t work in most rooms, we asked to change room when we complained about the air con Smell of the bathroom was vile and disgusting

Location is good

Very poor

I was accommodated to move to another room when requested (2 beds-as I booked) however the beds were very small. My friend moved rooms 4 times & eventually they moved her to a different property. The lobby was very nice! This hotel was dated and wasn't very clean. The safe didn't work in the room & when security fixed it--it broke the very next day. The shower door wouldn't close and required servicing because the head was spraying everywhere. When I request the staff to service it, they came to the room but it was not fix. Lastly, there were little white bugs living under the bed. Most laughable, I received an email saying I received 0 points for my stay LOL.

really good locationa nd comfortable room Air conditioning was awful, too hot, unable to control. Asked for extra tea and coffee for room. Never appeared.

Bad

Bad

Very good

Very good

Pleasant

Location and staff Stains on the carpet. Breakfast could have offered a bit more choice