The Z Hotel Covent Garden

The hotel had a restaurant. No air-conditioning.

Passable

Great location! Air conditioned Lift available (although there was just 1 available for the whole hotel, and it broke down frequently during my stay) Room cleaning every other day Although small, the room has got everything. The room size didn’t matter to me as I just needed a place to sleep. Had an unpleasant experience at the start of my stay. I arrived very early in the morning to store my luggage at the hotel first before check in. Initially was told I could check back at 12pm to see if the room is ready earlier, which I really appreciated, and I did. Another staff member attended to me later when I returned, but he told me there is an early check-in fee if I were to check in now and there is no way around it. Although this was not communicated earlier, I still agreed to pay £30 as I really wanted to rest and did not want to be difficult about not being informed earlier. Soon after I paid, another staff adjacent to us attending to two men who were staying for a night in the hotel told them she can waive the early check in fee for them. I stood there hoping the staff attending to me would bring this discrepancy up first but no comments were made. I waited for those guests to leave, then raised this with him. He was also puzzled why she would do so, went on to explain himself and in the end apologised for the unfair situation and offered a refund. The manager came by, and this is where I felt the situation was handled poorly. The details are way too long to elaborate but the whole refund process felt very disorganised, no clear protocol and most importantly no apologies were made regarding the inconvenience I was going through due to lack of communication between the staff members but instead, the manager’s attitude made me feel like I created the inconvenience for them. I’m more than happy to elaborate on the events that occurred should the hotel decide to reach out.

Everything clean convenient and staff amazing. Will be back again thank you

Fantastic location friendly staff great rooms which were clean I will be back in the near future Their isn't anything wrong

The location in Covent Garden. The staff were friendly We were on the third floor and the lift wasn’t working. Had to ask for room service and extra toilet paper. Very small room. No where for clothes so we had to live out of suitcases for 3 days

Exceptional

Pleasant

Exceptional

Exceptional

Great location, clean, comfortable rooms. Part of the hotel doesn’t have lift access so we had to walk up & down multiple flights of stairs with luggage. This wasn’t clear when we booked but we only had small bags so it wasn’t a problem for us. It could be a problem for others.

Good

Very good

central location

Perfect for overnight business stay

This hotel chain offers good value accommodation in prime London tourist locations.The rooms are small but clean and staff friendly

I liked the area. It was close to many things. The staff were very polite and respectful. The room was extremely clean. My room had no windows and was quite small. But for the money it was good value.

Location, room size was adequate, complimentary water, coffee and tea, modern facilities There was a large construction site at the front of the hotel which did not offer the best impression, but it was cleared and the front reopened on the last day of my stay. I had a no window room in the basement and on the way down there was a present smell of moist walls. In the rooms this smell was not present!

The room was small but functional. It was really quiet which is fantastic for the heart of London. The free cheese and wine was a lovely bonus. The tv didn’t work properly in the room, it kept going blank or completely switching off, but we didn’t need it so no big deal for us.

Proximity of location to theatres, clean, well priced & good breakfast Nothing