Safestay London Elephant & Castle

Good

Pleasant

After moving here from another hostel, the staff were very accommodating and helpful, storing our bags until check in time. The room was clean and spacious with a window and fan for airflow. The toilet and shower in our room was also tidy as were the communal bathrooms on our floor. Overall it was a fantastic place to stay in London with great access to bus routes that took us all over the city. We will definitely stay here again in the future!

Break fast was good, Room was very warm

The room was clean, practical and well suited as a base for exploring London. Our bins were emptied every day, which was appreciated. The location was convenient and the property has plenty of character. Unfortunately, there were a few things that could be improved. There were no tea or coffee-making facilities in the room, despite these being advertised, which was disappointing. The room was also very, very hot and stuffy, making it uncomfortable at times. There are also lots of stairs, which is worth being aware of if you have heavy luggage or mobility difficulties. Luggage storage is a locker system-first come first served but requires a £2 coin, the hotel is cashless!

Everything, and the front staff very friendly and helpful.. i am very pleased with that... All good

Exceptional

Staff, location and value for money Noisy outside

Passable

Good

Superb

Exceptional

Staff is really friendly in the morning mariam is helpful and at night Ali helped me jn check in Nothing

The lobby is really good to relax staff is friendly especially mariam and ali maked my stay nice Nothing

Location, and bar. Amazing staff, michael and kieran help me with my booking because my english was very bad

Staff us really friendly helped me to get my stuff updairs thanks ti Ali No lift

Pleasant

It's location The toilets downstairs for 2 days were blocked with poo . The bedroom itself was not cleaned properly , false nails and public hair in the bathroom . Night time we couldn't sleep properly as had the constant smell of weed wafting through the window . Breakfast was £9 PP and it was the worst I've seen . Toast . 2 cereals . A few chicken sausages in a bowl ( which were vile by the way and were like mush inside ) a few slices of cheese and ham , apples and croissants . It was terrible to be honest I don't think it was worth the price we paid . We have stayed in much better places

Check in was done quickly. I did not have any problems. The rooms were clean. They still put me on the second floor. I prefer the ground floor. I don't like the stairs.

* Good value for money. * Friendly and helpful staff. * Very convenient location, with nearby bus and metro/train connections to central London. * Supermarkets and several fast-food options are available on the same street. * Breakfast starts early, from 7:00 a.m. * Rooms are cleaned daily. * The mattress is decent and appropriate for a hostel. * Some rooms, including mine, have private bathrooms. In my room, the shower and toilet were separate, which was very convenient. * The shared bathrooms(the corridor ones)also offer good privacy, with one person using each shower or toilet at a time. * The room was extremely hot. I understand the hostel cannot control the weather, but as it was already the fifth heatwave in the UK, I expected better preparation, such as having more fans available. There was only one small fan for a room with eight people. I asked for another one, but was told there were no more available. Even after the temperature in London dropped by more than 10°C, the room was still very hot. Everyone in my room experienced the same problem, and we were waking up every two or three hours sweating and struggling to sleep. * The corridors were also very hot, and the bathroom in the room had no ventilation, which made also really hot. * There is no elevator, so you have to use the stairs. * The area is not the nicest in London, although considering the price, this is understandable. * Some people experiencing homelessness regularly stayed in the hostel’s outdoor/common areas, and I also saw the same people sleeping on chairs in the reception area. They did not bother anyone, but it was still uncomfortable. The lobby bathroom was consequently often extremely dirty and, at times, practically unusable. * Breakfast could have more variety. Since it costs £9, I think it would be nice to have different options from one day to another rather than the same selection every day.