Quality Inn University

The location was great. There was black mold on the ceiling in the bathroom. There was a man passed out in the pool area with 2 twisted teas next to him in the morning. The music in pool area was to loud in the morning and it smelled weird everywhere

Good

Very good

Excellent

Clean room, nice staff, very safe place to stay!

Good

While the check in & out was satisfactory despite struggling to understand a different accent, the service was lacking. I requested a wake up call that never came despite being told that they would accomplish that. Because I registered through 3rd party I was not able to have a receipt of my stay, which I need for work purposes. I haven't been told how to obtain that. The room was slightly acceptable. There were visible stains on the floor & bedding linen. Looked like the room hadn't been mopped in several visits. There was red splashes of something on the complimentary hair dryer & it simply looked old & rundown in need of a good remodel or facelift. The carpet throughout the facility was stained & there wasn't an elevator on premises that I could find. Stairs only to my room, which is alright for me, I like the exercise & only 2 floors so it was manageable. I can imagine that others may struggle. I'm not likely to use this hotel or chain any longer.

Breakfast is good. They don't have banana though. Air conditioning is very old. The dial does not seem to be working. The temperature cannot be adjusted. An indoor pool is convenient. We couldn't use fitness room though. It was after 9pm but the information says it should be open until 10pm.

Disappointing

Terrible service

During my one day stay it was very easy and quiet. The staff was very friendly and the breakfast was great! will definitely stay here again on my next visit to the Lansing area. :) Very happy guest

I was unable to check in due to the fact they advertised as pet friendly but when I arrived to check in w two cats they stated they no longer accepted cats. I had to cancel my reservation and am currently working on getting back my late cancellation fee. There was no where in the booking app to check on cats specifically so I was unable to verify before arriving.

Location is good. Staff was fine. No bugs. Where to begin. Not comfortable. Paper thin walls. Temperature controls did not work at all. Lots of noise. Most rooms have little to no natural light. Clientele issues… lots of characters. I would stay away.

They took my daughter nail polish and phone charger and they won’t give my deposit back which they said I have to be there in person. Which I have left really early morning while my daughter and my husband still there I told front desk give deposit to my daughter They said no have to be me in person. Now I lost the deposit. Never stay there again

I had my 4 kids with me the guy at the front desk told me I had to make 1 of my kids leave because it was only 4 people in a room and the pool so he made me buy 2 rooms just because it was 5 people in one room Place sucks

It was clean throughout Price was decent but they don’t tell you that the property needs to hold $50 against your card; and that it takes about 3 to 10 business days before it’s refunded back to your card. That should be an aspect that is transparent to the customer before booking

The main thing that bothered me was the fact that my grandsons we not allowed to use the pool at all. Period. He implied “guests cannot use the pool” I said “well am I a guest?” He said “no” so I was genuinely confused. The room had already been paid for so I just said nvm. However. It is July and hot outside and there is no where to control the A/C. Bizarre! My deposit also he said “can take up to 10 days to get back on debit card.” This was insane ! NEVER AGAIN

Breakfast was fine, the bed was comfortable. The refrigerator and freezer were a nice size The shower flooded onto the floor no matter how you adjusted it. There were roaches in our room. We didn't not feel safe in the back parking lot. There were people staying close to our room who were clearly using the room to traffic and do drugs. At one point my husband actually found a small baggie of either crack or meth laying in front the door into the hotel. I alerted the front desk staff when we checked out. We also observed people letting others into the building to use the pool.

Bad

very nice room and shower, better than i expected