MainStay Suites Knoxville North I-75

Nice and quiet N/a

I stayed at MainStay Suites in Knoxville, Tennessee, from August 5–8, 2026, and unfortunately, the experience fell far short of expectations. The hotel is in a prime location, about 10 minutes from downtown Knoxville, but the convenient location could not make up for the cleanliness issues and poor management response. The biggest issue occurred when I got into bed and noticed blood stains on the bedding. I immediately contacted the front desk and requested clean bedding. I have photographs documenting the stains. Manager Kishore Tailor* refused the request and told me that he did not have to honor my request for new bedding because I was not staying for an extended period of time and should be prepared for “these types of things.” I found this response completely unacceptable. The length of my stay should have nothing to do with whether a hotel provides clean, sanitary bedding. Since management would not address the issue, I had to personally track down housekeeping and ask for the bedding to be changed. The housekeeper took the bedding away, but then returned and remade the bed using the same dirty bedding with the blood stains. I only discovered this after pulling the sheets back again. At that point, what should have been a simple housekeeping issue became a serious concern about the hotel's cleanliness and quality control. The room itself also had several cleanliness problems. There were cobwebs on the lamps, handprints on the headboard, and the bathroom floor was stained and appeared dirty. Combined with the blood-stained bedding, these issues gave me the impression that the room had not been properly cleaned or inspected before my arrival. I will say that the **nighttime staff was much more accommodating and pleasant** than the general management I encountered, and I appreciated their willingness to assist. Unfortunately, that could not make up for the overall experience.

Very clean& good location It was very warm in lobby, hall’s & breakfast space. Not a big selection for breakfast either

Passable

Very clean, will definitely be going back

Location The bed was squeaky and uncomfortable. We switched rooms and the second room had hair all over the bathroom floor, inside the tub and on the shower curtain. There was a cockroach on the bathroom floor.

The bed had small ant-like bugs in it near the pillows but hadn't realized they were there until after I'd been bitten. I packed it up and demanded another room immediately which was fine and no big issues. The rooms are old, the breakfast was mediocre to say the least. Go somewhere else.

Good

The number one and four most the staff if it hadn't been for the little guy working the desk I'm being shift he made such a difference in the whole entire stay he took a ruined experience and made it better Was booking.com they gave me one price and it was nowhere near around what the price was did it cost and I didn't have a choice at that time I need to call booking.com

Good

Sleep good

It smelled bad and wasn’t clean

Good

Full size fridge. Beds were comfortable. Breakfast could be better.

Superb

Morning and night desk clerk were nice. No hot water, ac didn't work well, hair in corner of bathroom floor.

The air conditioner did not work . We reported . The staff said they will look into it ,if it could not be fixed then our room would be changed . They only had 1 room available, it was a smokers room. My husband is on oxygen , we could not stay in a smoke filled room. I asked for a discount for our inconvience and the manager was rude

The location was convient The air conditioner did not work . We reported . The staff said they will look into it ,if it could not be fixed then our room would be changed . They only had 1 room available, it was a smokers room. My husband is on oxygen , we could not stay in a smoke filled room. I asked for a discount for our inconvience and the manager was rude

The lobby area was very simple. The rooms were very nice. The rooms had great space. The breakfast didn’t have many options but at least there is a Starbucks and a Cracker Barrel at a walking distance.

Exceptional