Home2 Suites by Hilton Kingston

The breakfast was great and the location was awesome. The front desk staff was very professional and friendly. I would like to thank Nicole at Home2 Suites by Hotel Kingston for her assistance to get around the city. One morning, the fire alarm went off and there was no hot water for some reason. But, hot water was restored hours later as explained by front desk staff.

They moved us to double tree for maintenance reason and we had to go to Home2 for breakfast daily which was alot of walk

The staff were friendly. The hotel was beyond our expectations. We highly recommend it .

The customer service was Amazing. Staff goes above and beyond. Really good FREE Breakfast. Beautiful Room we got with a mini kitchen. :) We stayed here because we did the 5-hours 1000 Isalnds Cruise with the entry to the Boldt Castle which was a Very Good Experience, a MUST TO DO! We also toured Gananoque & Kingston Waterfront. It was a Wonderful Mini Vacation for us coming from Ottawa. :) The pool was not clean.

The breakfast had basics and variety..I liked the pesto peppers. My oatmeal with granola, maple syrup, and a banana was also a great start to the day. The hotel was clean. Staff communication was good-even the welcome text proved helpful for fitness room hours. I am a big coffee drinker…coffee was ok. Any specialty coffee available-latte?

Clean, modern rooms

The property was nice. We came for our daughter early morning graduation at Queens university and booked two rooms. It was very clean and well cared for. All the necessities were there including a very good breakfast and also many things not needed for our stay but I assume good for other people, such as full size fridge, dishwasher, dishes etc. Also they have very attentive staff, the cleaning ladies and the gentleman serving the breakfast, he was very attentive. The only thing that was not great was the mattress, not very comfortable but ok for a night.

Everything perfect except the one lady in the reception The lady over there when we were checking in She changed extra than the booking. Com and also she was rude and did not explain why

It was ok. Nothing special Why two separate rooms???

Location was ok from train station but nothing else

I stayed at this property when it opened a few years ago, and the service has noticeably declined. The kitchenette was a lifesaver for our toddler-friendly travels. The service was terrible. The staff was unkempt, and the rooms were only cleaned every two days, which felt like a big favour. We even requested linen changes, but they weren’t done, sofa bedding is just repacked and not cleaned. The hotel also had a very limited number of trolleys. To make matters worse, they allowed pets, and dogs were urinating in the elevators. It was honestly unpleasant. The water pressure was poor, and the breakfast had only one waffle maker, which was occupied most of the time. They also closed the entire breakfast setup at 10 a.m., not even 10:01 or 10:02. Coffee wasn’t refilled after 9:30 a.m., so we had to keep asking the staff, who were mostly international students and seemed disinterested in their duties.

Location.

The breakfast was just so-so, a lot to choose from but too much salted items and calories. However, we recognize we were not at a first-class hotel. The breakfast could have included more fresh fruits.

Breakfast had a wide variety of things to chosse and was very good had lots of hot and cold selecyions

Customer service The breakfast time was before 9 am Which I found was a bit rushed as we didn’t receive breakfast as we ran late

Clean room, beautiful set up. Newly renovated pool was warm and inviting. The restaurant was beautiful, great food, and friendly stuff Nothing

Loved our stay at Home 2 Suites

Breakfast ending at 9:00 a.m. feels quite early. I wasn’t informed about the breakfast hours, so I missed the opportunity to eat. Unfortunately, I was not refunded for the breakfast either.

Very convenient and excellent service. . People in room above us were very noisy late at night for a couple of hours.

Cleanliness, comfort, breakfast.