SpringHill Suites Kansas City Airport

We have stayed here before. This is our 3rd time. The hotel itself is great. The location to Zona Rosa is great. What wasn’t great was on Sunday when we checked out. There was a couple probably in their 40s/50s sitting outside the entrance to the hotel. They weren’t dirty looking but you could tell they were probably homeless. They asked us for a ride to downtown KC. We weren’t going that way (thankfully). I don’t like to sound mean to anyone and I try to help when I can, but in this day and age you don’t know if you’ll be safe when helping strangers. Next he said they were hungry and could we bring them back some food. I had earlier offered them both cold cans of Diet Pepsi but they said it had too much salt. McDonald was close so we took their order and brought them back what they wanted: Big Mac meal with large Coke and large water for him & qtr pounder with cheese meal for her with large Coke and large water. I’m not sure what the sodium count is in all of that but they seemed appreciative. Maybe we were entertaining angels unaware. Who knows. I just hope our next stay will end with us walking to our car without being stopped by the homeless. I’m praying that couple finds increase in their living arrangements from where they are today. We did eat at the nearby Minski’s Pizza and it was great.

First time staying here and we will returning back since we travel often to Kansas. Family friendly which is our main concern. Everything was clean, the room had a lot of space and the staff was friendly.

Sadly, would not recommend.

Breakfast was good

Pool is very cold, tub is small, no fruit at breakfast, nightlight is broken. Disappointed for a 4 star hotel.

This was a brand new hotel! It was beautiful! The rooms were nice and cool with heat outside. The weight room was really nice also. Very nice front desk people. We will be back!

My room was really clean and the staff was really helpful & they made my stay really nice. I would recommend this hotel to anyone that is looking for a nice place to stay at a good price.

Room was very clean staff was great will stay again

Clean and cozy room. Front desk staff greater us anytime we walked by. We missed breakfast because the bed was so comfy. We'll be back for more shopping and laughs at Funnybone comedy club

My only complaint was the frosted bathroom barn door because when someone went in at night and turned on the bathroom light it is very bright.

Tub was very slippery.

this is what I found to be very dissatisfying... 1. the bathroom tissue paper was horrible very brittle and scratchy. along with the Chaulk coming away from the bathroom shower not up to par for a suite by Marriott property 2. The coffee pot microwave was something that looked like it came for motel 6. not up to par for a suite by Marriott property 3. Last but not least the air-conditioned made a horrible racket all night long like it was getting ready to depart like a plane departing from a runway airport. the thermostat had to be wiggled to get to work and seemed to have been not on the wall correctly. is this your idea of a 5-star Mariott suite? I will probably never stay there again, and I will be contracting Marriot cooperate about this matter. enough is enough

The room was spotless. The lobby is clean and a great place for groups to gather in the evening. Breakfast was delicious and had lots of variety. Pool was great and the outdoor patio was perfect.

The beds were lumpy and had holes in it

Everything friendly staff easy access to everything Nothing

Staff were friendly and attentive. Room and hotel was clean. Breakfast was typical for hotel breakfast. We would stay again!

Breakfast needed more to choose from

This location is ideal as it is near the airport. The room was very clean and well-maintained. Staff was attentive and helpful. I was accidentally charged at the location for the room. I paid online and when the clerk said that was just a hold on my card, I paid again at the desk. I double-checked and pulled up my receipt to show I paid in full online, and he reversed the charge from the location. Unfortunately, it is a holiday weekend, so I will be inconvenienced with a lack of funds until Monday. When I arrived at my room, the TV didn't function, so I was promptly moved to a different room. In the morning, I chose to sleep a little more after breakfast and placed the sign on my door refusing room service. The employee ignored the sign, knocked, and then began to enter after I said to hold on a moment so I could get dressed. Good thing I had the security bar on, otherwise she may have seen more than she bargained for.

My family got checked in at 1am from a flight and house keeping came by at 815am knocking on the door like we were in trouble or something. She was just getting an early start to her day I guess. Not sure why she couldn't have waited for us to check out.

I asked 3 times on Friday, starting g in the early AM, for my room to be serviced. I was heading out early and would be back at noon. Never was serviced. Asked again, left again, still wasn’t serviced. Saw your housecleaning team in the hall, asked them to service again as they were on the 1st floor, still didn’t service. The 1st room I checked into smelled like mildew and the bathroom door was broken. They moved me. Stilled smelled like mildew, but at that point just wanted a room. Then it wasn’t serviced u till 10:15am Saturday morning. I checked in Thursday, unacceptable.