Privilege Aluxes Isla Mujeres Adults Only

Location Everything, bad food, bad attention, bad drinks..8.

Location was close to where the ferry ports we walked to the Privilege. The beach was 10 steps away. Plenty of restaurants close by. Our room was clean and a good size for my husband and I. Love the location and staff. The proximity to the beach and restaurants was great. This is our 5th time staying here. Will be back. The food at Privilege was great.

old hotel, some of the appliances didnt work, doors has problem with the electric keycard.

Very comfortable rooms and so clean and the bed even better The Italian server at the Thai restaurant, she are something else I had to leave with out dessert ? I try several time to get her come to me for order my dessert and she pretend that she won’t hear me or see me so I had to leave and the last day I went to reception at 11:30 ready with my suitcase and I told Jesus the reception guy I’ll be right back but he told me you all inclusive finish at 12 so he made me feel really bad because it was only 1130 and he sold that I was already ready to go. I was waiting for the pick up agency for go to the airport and they most at 12 so he knew all that and even tho he decided to make me feel bad anyways like he was kicking me out. That was completely unnecessary and unprofessional and rude. Other than that I don’t have any other issues with this resource. He was a very nice vacation. Everybody was very attentive and helpful and kind. Thank you for made me feel like I was at home.

The service was excellent. The room was large and very cozy with a large balcony. Mini bar included with soft drinks. The food was good. There are snorkeling reefs on the hotel beach. Nothing.

Food is good Not very clean There is stains on some of the sheets and curtains They should renew the sheets, curtains and beach beds.

Very beautifully maintained. Liked everything primarily. However Wish there were more restaurants to choose from. Also, some of the hotel staff at reservations were a bit rude or it would take a while to get help. Overall, majority were wonderful.

I liked many of the accommodations, proximity to the ferry terminal, food options, staff’s hospitality, and pleasant guests. I had one issue where my breakfast order was not fulfilled during the requested time by the correct people. After talking to a few managers I was comped another meal which was nice.

Privelage Aluxes is my very own little slice of paradise. It has never let me down. Peaceful, beautiful, relaxing. My only complaint would be the booking.com credit card that I received for this trip didn't work, no reason given, customer service couldn't help, so luckily it wasn't my only card on hand, if it had been, I would have been In trouble. Thanks for nothing, booking.com.

Pool Music We did have good music from a DJ on a Sat night.

Hotel is very clean, the pool is great and all other facilities are good. Location is also perfect. Unfortunately, $100 went missing from my room during my stay. I reported it to management, but I did not feel the matter was handled seriously or investigated thoroughly. I cannot prove what happened, but I left without any explanation and feeling very disappointed. Make sure to keep all valuables in the safe.

Location was perfect. Beach across small street but perfect and grill at the beach terrific. Pool awesome and our room was very large. We loved the stay.

Staff and location Not very much authentic Mexican food…no tortillas with breakfast?!?!

Friend The food/quality Staff was friendly

All the creature comforts of a resort with a beautiful beach, yet in the heart of the local scene door key didn't work without trying multiple tries. housekeeping didn't respond to our notes for shampoo and coffee refills for a couple of days despite tipping them daily. only 1 toilet at the pool. had to wait in line to use the toilet several times. resort communication wasn't the best. they changed the wifi code without letting us know so we had to go to the front desk to learn they had changed it.

I didn't have really any complaints but the room was a little bit too hot so it made it a little uncomfortable.

Breakfast buffet could be better.

The service from the staff is amazing definitely at 10 they make the vacation a blast. 24 hour room service was stunning to me. Location is perfect right by Playa Norte, the food is delicious and rooms are what you paid for with great cleaning service everyday. I’m glad they fixed the pool temperature—that was a big improvement. Overall, I’d still rate the resort a 9. However, there are a few areas that could make the experience even better. For an adults-only resort, it was surprising that there aren’t any clubs or nightlife options on-site. Also, the policy of ending the all-inclusive benefits at 12 PM on the day of departure was disappointing; in my experience, most other resorts allow guests to enjoy amenities until they leave. The food was great overall, but it would be nice to see more variety from day to day. Additionally, increasing availability or capacity for the reservation-only restaurants would help more guests enjoy those dining experiences. With a few adjustments in these areas, the resort could easily elevate the guest experience even further.

Got violently ill from something I ate.

The beach and food were excellent