Extended Stay America Suites Houston IAH Airport

Very spacious room and clean

Awful. The please was nasty , they put us in a completely different room due to house keeping not cleaning the room. The room they put us in was gross it didn’t even have a toilet seat

Clean room but has reaches

Smelled horrible, dirty

Had 4 people. Honestly its ok for a couple days just to sleep in if you dont plan on being in the room all day. But the hotel staff was rude, said anything we needed was extra money which was not anywhere when booking nor did they tell us at check in. Telling us we needed to pay them 5$ to just wash towels that they will just give back to us. Loud all around in almost every room and can hear everything . Witnessed someone getting arrested in front of the hotel. Sketchy elevators. Honestly they need to really clean it up for the rates they charge for non residents (people who dont physically live there) its not worth the stay. 200$ is not worth it. Seriously, get new staff and clean up the hotel.

Need better WiFi

The hotel smells really bad, the pool did not even work it was all dirty and smelled horrible. The sheets in the room seemed like they were not washed. It had stains of makeup, blood, and God knows what else. Don't use your money here.

The vending machine was broken and the front desk didn’t have quarters for the washing machines. Other than that, great location, convenient, easy access.

I in fb on gff D nov coving

Staff was mean . People live there. I would not recommend. Pool was dirty when they opened it. Pool is mostly closed all the time. Breakfast is only muffins. No sugar for the coffee. Not my best experience. Actually my worst experience ever.

Nice clean rooms as always and very helpful staff since the 1st stay.

We loved the stay till we saw a roach on the bed .

very helpful staff and courteous

Clean comfy

V

Staff is every friendly.

No

Clean rooms

I like that the property is reliable for a stay. The rooms are spacious but I advise that if you plan to stay a few days or more to go buy cleaning supplies because they only clean the room every other week. A couple of the younger front desk clerks are unprofessional. I’ve seen 4 roaches in my room but they spray weekly. The laundry room is $3.25 to wash and dry. WiFi is great. The elevator stink. The pool isn’t open but was told that it would be cleaned but it wasn’t.

Management At Front Desk